Systems and methods for call routing using generic call control platforms

An electronic device, comprising:

• a memory storing a call control platform computer program;
• a computer processor;
• and
• a WebSocket layer in communication with a web application or a native desktop application;
• wherein when executed by the computer processor, the call control platform computer program causes the computer processor to:
• receive a communication request comprising a Session Initiation Protocol (SIP) message from the web application via the WebSocket layer and a Representational State Transfer (REST) service;
• identify a destination infrastructure for the communication request;
• storing a user detail associated with the communication request and the destination infrastructure, the user detail including a phone number associated with the destination infrastructure, a list of devices of a user associated with the communication request, or a session information associated with the communication request;
• open a persistent connection with the destination infrastructure;
• translate the communication request into a standard simplified message for the destination infrastructure;
• route the communication request to the destination infrastructure over the persistent connection;
• receive an acknowledgement from the destination infrastructure over the persistent connection;
• publishing the communication request to the web application;
• and
• execute an action consistent with the communication request.

A method for processing a communication request, comprising:

• receiving, at a WebSocket layer in a call control platform and from a telephony system, a call delivered event via a Representational State Transfer (REST) service;
• storing a user detail associated with the call delivered event and the telephony system, the user detail including a phone number associated with the telephony system, a list of devices of a user associated with the communication request, or a session information associated with the call delivered event;
• identifying, by the call control platform, a native desktop application for the call delivered event which comprises a Session Initiation Protocol (SIP) message;
• translating, by the call control platform, the Session Initiation Protocol (SIP) message into a standard simplified message for the call delivered event;
• delivering, by the call control platform, the call delivered event to the native desktop application;
• receiving, by the call control platform and from the native desktop application, an answer call request;
• communicating, by the call control platform, the answer call request to the telephony system;
• receiving, by the call control platform and from the telephony system, an answer call success message;
• communicating, by the call control platform, the answer call success message to the native desktop application;
• receiving, by the call control platform, an established event from the telephony system;
• publishing the communication request to the native desktop application;
• and
• communicating, by the call control platform, the established event to the native desktop application.