US 12,407,778 B1 · Systems and methods for analyzing and redirecting active calls

Abstract

Disclosed embodiments may include systems and methods for analyzing and redirecting active calls. The disclosed embodiments may include receiving a first call from a first incoming caller, receiving user data from one or more users for a first connection to the first call, selecting a first user from the one or more users based on the user data, connecting the first user to the first call, and determining whether the first user disconnected from the first call within a first predetermined time period. In response to determining the first user disconnected from the first call within the first predetermined time period, the disclosed embodiments may include selecting a second user from the one or more users based on the user data and connecting the second user to the first call.

Claims20

Dependent claims

A system comprising:

one or more processors;
and
a memory in communication with the one or more processors and storing instructions that, when executed by the one or more processors, are configured to cause the system to:
receive a first call from a first incoming caller;
receive user data from one or more users for a first connection to the first call;
select a first user from the one or more users based on the user data;
connect the first user to the first call;
determine whether the first user disconnected from the first call within a first predetermined time period;
responsive to determining the first user disconnected from the first call with the first incoming caller within the first predetermined time period:
select a second user from the one or more users based on the user data;
and
connect the second user to the first call.

9 more elements

A method comprising:

receiving, from a third-party system, caller data associated with a first caller, the caller data comprising a contact method;
receiving user data from one or more users for a first connection to the first caller via the contact method;
selecting a first user from the one or more users based on the user data;
transmitting, to the third-party system, at least a first portion of the user data associated with the first user;
responsive to the third-party system accepting the first user based on the first portion of the user data, connecting the first user to the first caller using the first connection;
determining whether the first user terminated the first connection with the first caller within a first predetermined time period;
responsive to determining the first user terminated the first connection with the first caller within the first predetermined time period:
selecting a second user of the one or more users based on the user data;
transmitting, to the third-party system, at least a second portion of the user data associated with the second user;
and
responsive to the third-party system accepting the second user based on the second portion of the user data, connecting the second user to the first caller using a second connection.

8 more elements

Dependencies are inferred from the claim text.

Systems and methods for analyzing and redirecting active calls

Life of this patent

Systems and methods for analyzing and redirecting active calls

Life of this patent

Abstract

Claims20