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US 12,401,746 B2Granted
Queuing calls based on disturbance
AssigneeIntrado Life & Safety, Inc.
InventorMario Manzanillo
Life of this patent
Estimating the term…
Abstract
An example operation may include one or more of receiving, via a telephone network, a Voice over IP (VOIP) call from a network device, detecting a disturbance value from a tag that has been added to a VOIP message of the VOIP call, determining an answer priority of the VOIP call based on the disturbance value, and processing the VOIP call based on the determined answer priority.
Claims20
An apparatus, comprising:
- a network interface that receives a Voice over IP (VOIP) message of a VOIP call;
- and
- a memory that stores a program;
- a processor, in communication with the network interface and memory, configured to execute the program to:
- manage a priority queue of calls, at least in part based on a chronological order of the calls,
- detect a disturbance value from a tag in the received VOIP message of the VOIP call, and
- order the VOIP call in the priority queue, at least in part based on the disturbance value, wherein the disturbance value is included in a header of the tag.
4 more elements
A method, comprising:
- receiving a Voice over IP (VOIP) message of a VOIP call;
- managing a priority queue of calls, at least in part based on a chronological order of the calls;
- detecting a disturbance value from a tag in the VOIP message, wherein the disturbance value is included in a header of the tag;
- and
- ordering the VOIP call in the priority queue, at least in part based on the disturbance value.
2 more elements
A non-transitory, computer-readable medium comprising instructions that, when executed by a processor, cause a computer to perform a method comprising:
- receiving a Voice over IP (VOIP) message of a VOIP call;
- managing a priority queue of calls, at least in part based on a chronological order of the calls;
- detecting a disturbance value from a tag in the VOIP message, wherein the disturbance value is included in a header of the tag;
- and
- ordering the VOIP call in the priority queue, at least in part based on the disturbance value.
2 more elements
Dependencies are inferred from the claim text.