Reception control apparatus, reception system, control method, and control program

A reception control apparatus accommodating a plurality of terminal apparatuses to be used by each of a plurality of users and a reception apparatus configured to receive a visitor, the reception control apparatus comprising:

• a scheduled visit database configured to be registered by associating authentication information of a scheduled visitor with the user;
• at least one memory that is configured to store instructions;
• and
• at least one processor that is configured to execute the instructions to:
• acquire authentication information of the visitor from the reception apparatus when the visitor visits;
• call a selected terminal apparatus among the plurality of terminal apparatuses, based on a result of collation between the acquired authentication information of the visitor and the registered authentication information of the scheduled visitor;
• and
• associate the acquired authentication information of the visitor with a user of the terminal apparatus, based on a response result of the terminal apparatus with respect to the call, and register the authentication information in the scheduled visit database,
• wherein, when authentication information of a scheduled visitor relevant to the acquired authentication information of the visitor is registered, the processor executes the instructions to call a terminal apparatus of a user associated with the relevant authentication information of the scheduled visitor, and,
• when the call is transferred, the processor executes the instructions to associate the acquired authentication information of the visitor with a user of a terminal apparatus finally responding to the call and register the authentication information in the scheduled visit database.