Intelligent voice assistant

A computer-implemented system for recommending at least one pertinent electronic document for supporting a call between a customer and an agent, the computer-implemented system comprising a computing device having a memory for storing instructions, wherein the instructions, when executed, configure the computer-implemented system to provide:

• a speech transcription module configured to convert in real time content of the call between the customer and the agent from speech to digitized text;
• a batching module configured to isolate a predefined number of words in the digitized text of the converted call content as the call is in progress;
• a phoneme conversion module configured to convert the predefined number of words in text to a phoneme sequence;
• a phoneme based domain detection module configured to identify at least one probable business category associated with the phoneme sequence, wherein the probable business category is associated with one or more documents;
• a phoneme based similarity detection module configured to detect sections of the one or more documents that are similar to the content of the call;
• and
• a user interface configured to present to the agent during the call a ranking of the one or more documents based on corresponding degrees of relevancy between the similar sections of respective ones of the documents and the content of the call.