Automate-automated interface between call center agents and network orchestration systems via application programming interfaces (APIs)

A system, comprising:

• a plurality of data sources;
• a plurality of automation bots;
• and
• at least one computing system, each comprising:
• at least one first processor;
• and
• a first non-transitory computer readable medium communicatively coupled to the at least one first processor, the first non-transitory computer readable medium having stored thereon computer software comprising a first set of instructions that, when executed by the at least one first processor, causes the at least one computing system to:
• collect data from each of the plurality of data sources, the collected data being associated with a plurality of services provided by a service provider;
• autonomously analyze the collected data to identify any issues with provisioning one or more first services, among the plurality of services, to at least one first customer;
• based on a determination that at least one first issue affects provisioning of at least one first service among the one or more first services, autonomously identify one or more first automation actions to address the determined at least one first issue;
• autonomously send one or more first instructions to one or more first automation bots, among the plurality of automation bots, to perform the identified one or more first automation actions;
• and
• generate and present a user interface (“UI”) on a user terminal associated with or operated by a user, the UI displaying information regarding at least one of the at least one first issue, the at least one first service affected by the at least one first issue, the identified one or more first automation actions for addressing the at least one first issue, or the one or more first automation bots for performing the one or more first automation actions,
• wherein autonomously analyzing the collected data to identify any issues with provisioning the one or more first services to the at least one first customer and autonomously identifying the one or more first automation actions to address the determined at least one first issue comprises:
• autonomously analyzing, using to a service action guidance engine (“SAGE”), the collected data to identify any issues with provisioning one or more first services, among the plurality of services, to the at least one first customer;
• autonomously identifying, using the SAGE, the one or more first automation actions from a plurality of automation actions contained within a library of automation actions that are stored in a database, to address the determined at least one first issue;
• and
• sending, using the SAGE, the identified one or more first automation actions to an automated services platform.