Systems and methods of communication segments
AssigneeCallMiner, Inc.
InventorsMichael C. Dwyer, Erik A. Strand, Scott R. Wolf, Frank Salinas, Jeffrey A. Gallino, Scott A. Kendrick, Shaoyu Xue
Life of this patent
Estimating the term…
Abstract
Systems and methods include processing communication segments. A method may include obtaining at least one audio segment of an audio communication and distributing the at least one audio segment to a rules engine, analyzing, with the rules engine, the at least one audio segment for at least one acoustic trigger, determining at least one event that is triggered based on comparing the at least one acoustic trigger to one or more trigger rules, and communicating the at least one event to at least one end user through a web server.
Claims25
A method, comprising:
- obtaining at least one audio segment of an audio communication and distributing the at least one audio segment to a rules engine;
- analyzing, with the rules engine, the at least one audio segment for at least one acoustic trigger;
- determining at least one event that is triggered based on comparing the at least one acoustic trigger to one or more trigger rules,
- the at least one event including redacting information in the at least one audio segment to produce a redacted at least one audio segment, wherein the information is sensitive information,
- wherein the one or more trigger rules comprises
- identifying the sensitive information including numbers within a specified number of words following a keyword or phrase,
- wherein the least one event includes a redaction of the identified numbers to produce the redacted at least one audio segment;
- and
- outputting the redacted at least one audio segment.
A system, comprising:
- a recording device that generates at least one audio segment of an audio communication and distributes the at least one audio segment to a rules engine;
- a rules engine that analyzes the at least one audio segment for at least one acoustic trigger and determines at least one event that is triggered based on comparing the at least one acoustic trigger to one or more trigger rules,
- the at least one event including a redaction device redacting information in the at least one audio segment to produce a redacted at least one audio segment, wherein the information is sensitive information,
- wherein the one or more trigger rules comprises:
- identifying the sensitive information including numbers within a specified number of words following a keyword or phrase,
- wherein the at least one event includes a redaction of the identified numbers to produce the redacted at least one audio segment;
- and
- the redaction device outputting the redacted at least one audio segment.
Dependencies are inferred from the claim text.