Back to results
US 12,361,950 B1Granted
Modifying communication channel interactions based on real-time event tracking
AssigneeUnited Services Automobile Association (USAA)
InventorsMatthew Patrick Stone, Zachary Taylor Pingel, Boyd Alan Hutton
Life of this patent
Estimating the term…
Abstract
Various embodiments of the present disclosure relate generally to providing services to users via communication channels. More specifically, various embodiments of the present disclosure relate to systems and methods for modifying, updating, and/or changing communication channel interactions based on the tracking or listening for events within other communication channels.
Claims20
A method comprising:
- detecting, in real-time via a voice-based virtual assistant device identified in a member profile of a member, a first voice input by the member of an entity that triggers a change in account information of the member;
- sending, to at least one entity device associated with the entity, the first voice input by the member of the entity;
- in response to the first voice input triggering the change in the account information of the member, receiving, from the at least one entity device, a request for a member identifier and context information associated with the change in the account information;
- outputting, via the voice-based virtual assistant device, the request for the member identifier and the context information associated with the change in the account information;
- detecting, via the voice-based virtual assistant device, a second voice input with the member identifier and the context information associated with the change;
- and
- in response to the context information requiring one or more products purchased by the member to be updated based on one or more matches between the context information and the first voice input,
- outputting, via the voice-based virtual assistant device, a message for the member to input updated member information into one or more input fields, via a communication channel identified in the member profile and separate from the voice-based virtual assistant device, based on the one or more products.
5 more elements
A system comprising:
- one or more processors;
- and
- one or more memories storing instructions that, when executed by the one or more processors, cause the system to perform a process comprising:
- detecting, in real-time via a voice-based virtual assistant device identified in a member profile of a member, a first voice input by the member of an entity that triggers a change in account information of the member;
- sending, to at least one entity device associated with the entity, the first voice input by the member of the entity;
- in response to the first voice input triggering the change in the account information of the member, receiving, from the at least one entity device, a request for a member identifier and context information associated with the change in the account information;
- outputting, via the voice-based virtual assistant device, the request for the member identifier and the context information associated with the change in the account information;
- detecting, via the voice-based virtual assistant device, a second voice input with the member identifier and the context information associated with the change;
- and
- in response to the context information requiring one or more products purchased by the member to be updated based on one or more matches between the context information and the first voice input,
- outputting, via the voice-based virtual assistant device, a message for the member to input updated member information into one or more input fields, via a communication channel identified in the member profile and separate from the voice-based virtual assistant device, based on the one or more products.
8 more elements
A non-transitory computer-readable medium storing instructions that, when executed by a computing system, cause the computing system to perform operations comprising:
- detecting, in real-time via a voice-based virtual assistant device identified in a member profile of a member, a first voice input by the member of an entity that triggers a change in account information of the member;
- sending, to at least one entity device associated with the entity, the first voice input by the member of the entity;
- in response to the first voice input triggering the change in the account information of the member, receiving, from the at least one entity device, a request for a member identifier and context information associated with the change in the account information;
- outputting, via the voice-based virtual assistant device, the request for the member identifier and the context information associated with the change in the account information;
- detecting, via the voice-based virtual assistant device, a second voice input with the member identifier and the context information associated with the change;
- and
- in response to the context information requiring one or more products purchased by the member to be updated based on one or more matches between the context information and the first voice input,
- outputting, via the voice-based virtual assistant device, a message for the member to input updated member information into one or more input fields, via a communication channel identified in the member profile and separate from the voice-based virtual assistant device, based on the one or more products.
5 more elements
Dependencies are inferred from the claim text.