Voice surveillance system using enhanced metadata and geotagging capabilities
AssigneeBank of America Corporation
InventorsVinesh Patel, Michael Young
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AssigneeBank of America Corporation
InventorsVinesh Patel, Michael Young
Estimating the term…
Apparatus, methods and systems for voice surveillance using enhanced metadata and geotagging capabilities are provided. Systems may monitor communications being transmitted from, and being received at, entity devices. The communications may be monitored for anomalies. The anomalies may be identified as communications outside of a regular pattern of communications. Various factors may be used to identify the anomalous communications. The factors may include a number of communications per predetermined time period, a geolocation of the communication, identification of a second communicative party of the communication and any other suitable factors. Stakeholders may be alerted regarding any anomalous communications. Additionally, once the communications have been labeled as anomalous or non-anomalous, the labeled communications may be used to create and/or update a set of labeled training data. The created and/or updated set of labeled training data may be used in an artificial intelligence engine that labels communications as anomalous or non-anomalous.
A communication surveillance system comprising:
A method for identifying one or more anomalous communications within an entity, the method comprising:
A communication surveillance system comprising:
Dependencies are inferred from the claim text.