Routing an inbound call to a virtual meeting via an interactive voice response system
AssigneeZoom Communications, Inc.
InventorsWalter F. C. Anderson, Brendan James Ittelson
Life of this patent
Estimating the term…
Abstract
Voice and video features of a software platform are integrated to enable customization of software services of the software platform on a customer-basis. Routing rules are defined to route calls to certain phone numbers or extensions to certain software services. Thereafter, when a call is received via a telephony system associated with the software platform, a routing rule customized for the software platform is identified based on information signaled with the call, such as a phone number or extension dialed to place the call. A software service is determined based on the routing rule, and the phone is connected with the software system that provides the software service.
Claims20
A method, comprising:
- routing, to an interactive voice response system, a call to a phone number associated with a customer of a software platform;
- receiving, during the call, a response to a prompt of the interactive voice response system;
- and
- routing, based on the response and a routing rule associated with the customer, the call to a virtual meeting implemented by the software platform.
A non-transitory computer readable medium storing instructions that, when executed by a processor, cause a performance of operations comprising:
- routing, to an interactive voice response system, a call to a phone number associated with a customer of a software platform;
- receiving, during the call, a response to a prompt of the interactive voice response system;
- and
- routing, based on the response and a routing rule associated with the customer, the call to a virtual meeting implemented by the software platform.
An apparatus, comprising:
- a memory;
- and
- a processor configured to execute instructions stored in the memory to:
- route, to an interactive voice response system, a call to a phone number associated with a customer of a software platform;
- receive, during the call, a response to a prompt of the interactive voice response system;
- and
- route, based on the response and a routing rule associated with the customer, the call to a virtual meeting implemented by the software platform.
Dependencies are inferred from the claim text.