Antenna device for a wireless guest engagement system and methods for making and using the same

A guest engagement system comprising:

• a plurality of guest devices provided to users of the guest engagement system, each guest device having a unique identifier and including first and second wireless communication antennas respectively configured for Bluetooth low energy (BLE) and near field communication (NFC) communications;
• a sensor network comprising a plurality of sensors each mounted at a different location, wherein at least one sensor of the plurality of sensors is operative to detect guest devices that are proximate thereto and receive unique identifiers therefrom based on BLE communication with the guest devices and at least another sensor of the plurality of sensors is operative to detect guest devices that are proximate thereto and receive unique identifiers therefrom based on NFC communication with the guest devices;
• a communication network connecting each of the plurality of sensors of the sensor network;
• one or more crew devices associated with crew members of the guest engagement system, each of the crew devices including an antenna device operative to emit periodic crew beacon signals and to receive signals broadcasted by the guest devices of the plurality of guest devices that are proximate to the crew device;
• and
• a central server communicatively connected to each of the plurality of sensors of the sensor network and to each of the crew devices via the communication network, and storing a log, wherein the log associates each unique identifier of a guest device received using BLE or NFC communications by a sensor of the sensor network with the location of the sensor and a timestamp, stores each unique identifier of the guest device detected using communications by one of the crew devices, or a combination thereof.