Managing outbound calling

A method of managing outbound calling, comprising:

• determining, by a system and based on a model, a priority of one or more account phone numbers associated with an account of a user,
• wherein the model is trained using call data associated with each account phone number of the one or more account phone numbers;
• determining, by the system, one or more selected phone numbers, of the one or more account phone numbers, to be called based on the priority of the one or more account phone numbers;
• determining, by the system, a call schedule by which to call each selected phone number, of the one or more account phone numbers, wherein the call schedule includes a frequency to call each selected phone number;
• and
• transmitting, by the system and to an outgoing call system, call schedule data indicating the call schedule.

A non-transitory computer-readable medium storing a set of instructions for managing outbound calling, the set of instructions comprising:

• one or more instructions that, when executed by one or more processors of a device, cause the device to:
• determine a confidence score of one or more account phone numbers, of account phone numbers associated with an account of a user, based on historical call data and one or more phone number attributes;
• determine one or more selected phone numbers, of the one or more account phone numbers, to be called based on a comparison of the one or more account phone numbers with another one of the one or more account phone numbers;
• and
• determine a call schedule by which to call the user, wherein the call schedule includes a phone number frequency to call each selected phone number of the one or more selected phone numbers.