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US 12,301,757 B2Granted
Methods, apparatuses, and systems for dynamically navigating interactive communication systems
AssigneePaymentus Corporation
InventorDushyant Sharma
Life of this patent
Estimating the term…
Abstract
Methods, apparatuses, and systems are described for dynamically navigating interactive communication systems. An example method may comprise: receiving, from a user device, sound waves or audio information, the sound waves or audio information indicative of a request to initiate an interactive communication session with a communication system of a biller or merchant; interpreting, based on the sound waves or audio information, an intent of the communication session and an identity of the biller or merchant; retrieving a predetermined interaction coding associated with the biller or merchant; and initiating the interactive communication session with the communication system of the biller or merchant based on the predetermined interaction coding.
Claims21
An apparatus comprising:
- at least one processor;
- and
- at least one memory storing instructions thereon that, when executed by the at least one processor, cause the apparatus to perform at least:
- initiating, for a user, an interactive communication session with a communication system of a biller or merchant;
- determining, based at least in part on an analysis of communications by the user with the communication system of the biller or merchant, at least one user intent associated with the interactive communication session;
- retrieving an interaction map associated with the communication system of the biller or merchant;
- determining, based on at least the interaction map and the at least one user intent, one or more interaction destinations within the interaction map, the one or more interaction destinations being associated with the at least one user intent for the interactive communication session with the communication system of the biller or merchant;
- transmitting a connection request towards a network entity associated with the biller or merchant, the connection request comprising an indication of the one or more interaction destinations, the indication comprising at least one predetermined interaction coding associated with the one or more interaction destinations, the predetermined interaction coding comprising an initial interaction destination within the interaction map and an optimal pathway for navigating the interaction map to reach the initial interaction destination within the interaction map;
- and
- initiating or continuing the interactive communication session with the communication system of the biller or merchant based using the one or more interaction destinations and the at least one user intent for the interactive communication session.
7 more elements
A method comprising:
- initiating, for a user, an interactive communication session with a communication system of a biller or merchant;
- determining, based at least in part on an analysis of communications by the user with the communication system of the biller or merchant, at least one user intent associated with the interactive communication session;
- retrieving an interaction map associated with the communication system of the biller or merchant;
- determining, based on at least the interaction map and the at least one user intent, one or more interaction destinations within the interaction map, the one or more interaction destinations being associated with the at least one user intent for the interactive communication session with the communication system of the biller or merchant;
- transmitting a connection request towards a network entity associated with the biller or merchant, the connection request comprising an indication of the one or more interaction destinations, the indication comprising at least one predetermined interaction coding associated with the one or more interaction destinations, the predetermined interaction coding comprising an initial interaction destination within the interaction map and an optimal pathway for navigating the interaction map to reach the initial interaction destination within the interaction map;
- and
- initiating or continuing the interactive communication session with the communication system of the biller or merchant based using the one or more interaction destinations and the at least one user intent for the interactive communication session.
4 more elements
A computer program product comprising at least one non-transitory computer-readable storage medium comprising computer-executable program instructions stored thereon which, when executed by a processor, configure the processor to perform at least:
- initiating, for a user, an interactive communication session with a communication system of a biller or merchant;
- determining, based at least in part on an analysis of communications by the user with the communication system of the biller or merchant, at least one user intent associated with the interactive communication session;
- retrieving an interaction map associated with the communication system of the biller or merchant;
- determining, based on at least the interaction map and the at least one user intent, one or more interaction destinations within the interaction map, the one or more interaction destinations being associated with the at least one user intent for the interactive communication session with the communication system of the biller or merchant;
- transmitting a connection request towards a network entity associated with the biller or merchant, the connection request comprising an indication of the one or more interaction destinations, the indication comprising at least one predetermined interaction coding associated with the one or more interaction destinations, the predetermined interaction coding comprising an initial interaction destination within the interaction map and an optimal pathway for navigating the interaction map to reach the initial interaction destination within the interaction map;
- and
- initiating or continuing the interactive communication session with the communication system of the biller or merchant based using the one or more interaction destinations and the at least one user intent for the interactive communication session.
4 more elements
Dependencies are inferred from the claim text.