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US 12,301,755 B2Granted
Mitigating disturbances at a call center
AssigneeIntrado Life & Safety, Inc.
InventorMario Manzanillo
Life of this patent
Estimating the term…
Abstract
An example operation may include one or more of receiving, via a telephone network, a Voice over IP (VOIP) call from a network device, detecting a disturbance value from a tag that has been added to a VOIP message of the VOIP call, determining an answer priority of the VOIP call based on the disturbance value, and processing the VOIP call based on the determined answer priority.
Claims20
An apparatus, comprising:
- a network interface that receives a telephone call from a calling device;
- and
- a processor configured to determine a likelihood-of-disturbance value of a caller associated with the calling device at least in part based on a number of previous calls from the calling device within a predetermined window of time, to generate a tag at least in part based on the likelihood-of-disturbance value, and to add the tag to a Voice over IP (VOIP) call message of the telephone call, wherein the network interface transmits the VOIP call message.
A method, comprising:
- receiving a telephone call from a calling device;
- determining a likelihood-of-disturbance value of a caller associated with the calling device, at least in part based on a number of previous calls from the calling device within a predetermined window of time;
- generating a tag, at least in part based on the likelihood-of-disturbance value;
- adding the tag to a Voice over IP (VOIP) call message of the telephone call;
- and
- transmitting the VOIP call message.
3 more elements
A non-transitory computer-readable medium encoded with instructions that, when executed by a processor of a computer, cause the computer to perform a method comprising:
- receiving a telephone call from a calling device;
- determining a likelihood-of-disturbance value of a caller associated with the calling device, at least in part based on a number of previous calls from the calling device within a predetermined window of time;
- generating a tag, at least in part based on the likelihood-of-disturbance value;
- adding the tag to a Voice over IP (VOIP) call message of the telephone call;
- and transmitting the VOIP call message.
2 more elements
Dependencies are inferred from the claim text.