Methods for network maintenance

A method for maintaining a network, the method comprising:

• receiving identification data associated with a report indicating a degraded performance of a network device;
• in response to receiving the identification data associated with the report indicating the degraded performance of the network device, (i) accessing a record to determine a media access control (MAC) address of the network device from the identification data, and (ii) using a central proactive network maintenance (PNM) interface communicatively coupled to a plurality of PNM databases, determining, based on the MAC address of the network device, which PNM database of the plurality of PNM databases contains PNM data corresponding to the network device;
• obtaining from a first PNM database of the plurality of PNM databases, first PNM data collected at least in part by the network device at least partially prior to the report indicating the degraded performance of the network device;
• transmitting the first PNM data to a machine learning (ML) engine;
• receiving, from the ML engine, an indication of a plurality of predetermined operations predicted to improve the degraded performance of the network device indicated by the report;
• transmitting, to the network device, a command associated with a first predetermined operation of the plurality of predetermined operations that are predicted to improve the degraded performance of the network device indicated by the report, wherein an execution of the command initiates the first predetermined operation at the network device;
• determining whether the degraded performance of the network device indicated by the report improves after the execution of the command at the network device;
• and
• transmitting, to the ML engine, an indication of whether the degraded performance of the network device indicated by the report improves after the execution of the command at the network device.

A method for maintaining a network, the method comprising:

• receiving identification data associated with a report corresponding to a user of a network device indicating a degraded performance of the network device;
• in response to receiving the identification data associated with the report corresponding to the user of the network device indicating a degraded performance of the network device, (i) accessing a record to determine a media access control (MAC) address of the network device from the identification data, and (ii) using a central proactive network maintenance (PNM) interface communicatively coupled to a plurality of PNM databases, determining, based on the MAC address of the network device, which PNM database of the plurality of PNM databases contains PNM data corresponding to the network device;
• obtaining from a first PNM database of the plurality of PNM databases, first PNM data collected at least in part by the network device at least partially prior to the user of the network device indicating the degraded performance of the network device;
• transmitting the first PNM data to a machine learning (ML) engine;
• receiving, from the ML engine based at least in part on transmitting the PNM data, an indication of a predetermined operation predicted to improve the degraded performance of the network device indicated by the user of the network device;
• and
• transmitting the indication of the predetermined operation that is predicted to improve the degraded performance of the network device indicated by the user of the network device.