Queue management based on biometric authentication
AssigneeCapital One Services, LLC
InventorsJeffrey Brown, Clayton Johnson
Life of this patent
Estimating the term…
Abstract
A method performed by a user device may include obtaining biometric information relating to a user of the user device using a biometric sensor of the user device; determining that the biometric information is valid; generating a biometric indicator indicating that the biometric information is valid; providing a request for a callback from an entity, wherein the request includes the biometric information indicating that the biometric information is valid; and receiving the callback from the entity, wherein the callback is received based on the biometric information indicating that the biometric information is valid, and wherein the callback is associated with an entity identifier that is not provided to the user.
Claims20
A first device, comprising:
- one or more memories;
- and
- one or more processors, coupled to the one or more memories, configured to:
- obtain, based on a callback request associated with a callback from an entity, biometric information relating to a user associated with the first device;
- transmit, to a second device of the entity, callback request information, associated with the callback request, and at least one of:
- the biometric information, or
- authentication information indicating an authentication of the user based on the biometric information;
- and
- receive, by the first device and from the second device, the callback without further authentication of at least one of the user or the first device.
A method, comprising:
- obtaining, by a first device and based on a callback request associated with a callback from an entity, biometric information relating to a user associated with the first device;
- transmitting, by the first device and to a second device of the entity, callback request information, associated with the callback request, and authentication information, indicating an authentication of the user based on the biometric information;
- and
- receiving, by the first device and from the second device, the callback without further authentication of at least one of the user or the first device.
A non-transitory computer-readable medium storing a set of instructions, the set of instructions comprising:
- one or more instructions that, when executed by one or more processors of a first device, cause the first device to:
- obtain, based on a callback request associated with a callback from an entity, biometric information relating to a user associated with the first device;
- transmit, to a second device of the entity, callback request information, associated with the callback request, and at least one of:
- the biometric information, or
- authentication information indicating an authentication of the user based on the biometric information;
- and
- receive, by the first device and from the second device, the callback without further authentication of at least one of the user or the first device.
Dependencies are inferred from the claim text.