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US 12,250,342 B1Granted
Multi-call management system and method
OwnerErik Gall, Ryan Herrman +2inventors
InventorsErik Gall, Ryan Herrman, Kaden Gall, Michelle Herrman
Life of this patent
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Abstract
A call management system includes a control module to be operated via any combination of software and hardware; the control module to perform the steps of determine when a call is taking place between one or more users and providing one or more options to the one or more users for the management of the call to allow the users to communicate with multiple callers simultaneously.
Claims22
A call management system, comprising:
- a control module configured to be operated via any combination of software and hardware, the control module configured to perform the steps of:
- allowing a first user who is within a first call with a first caller, to listen to a message of a second user, while the first user is on the first call, while the second user does not hear any voice exchanged between the first user and the first caller;
- wherein the first caller does not hear the message of the second user, and the first call is not placed on hold as the first user listens to the message of the second user;
- wherein the call management system allows for a message delivery system managed by one or more of the first user and the second user through operation of the control module.
1 more element
A call management system, comprising:
- a control module configured to be operated via any combination of software and hardware, the control module configured to perform the steps of:
- allowing a first user who is within a first call with a first caller, to communicate a message to a second user while the first user is on the first call, while the first caller does not hear any voice exchanged between the first user and the second user, while the first caller does not hear the message, and while the first call is not placed on hold as the message is communicated to the second user;
- wherein the call management system allows for a message delivery system managed by one or more of the first user and the second user through operation of the control module.
Dependencies are inferred from the claim text.