Insights into performance of a bot system

A system comprising:

• a processing system;
• and
• one or more computer readable storage media storing instructions which, when executed by the processing system, cause the system to perform a method comprising:
• accessing a plurality of events generated by a bot system, the bot system comprising a plurality of bots, each bot of the plurality of bots implemented using one or more trained machine-learning models;
• generating a plurality of reports based on the plurality of events;
• receiving an indication of a selection of a report of the plurality of reports, the indication of the selection received in response to a user providing an input on a graphical user interface, wherein the report provides a conversation completion performance indicator for providing insight into a percentage of complete conversations performed by the plurality of bots, a conversation completion performance indicator for providing insight into a number of complete conversations performed by each respective bot of the plurality of bots, and a conversation incompletion performance indicator for providing insight into a number of incomplete conversations performed by each respective bot of the plurality of bots;
• and
• in response to receiving the indication of the selection of the report, displaying the report and a plurality of user-selectable items for interacting with the report, wherein a user-selectable item of the plurality of user-selectable items comprises an element for selecting a portion of a conversation between a user of the bot system and a bot of the plurality of bots.

One or more non-transitory computer-readable media storing computer-readable instructions that, when executed by a processing system, cause a system to perform a method comprising:

• accessing a plurality of events generated by a bot system, the bot system comprising a plurality of bots, each bot of the plurality of bots implemented using one or more trained machine-learning models;
• generating a plurality of reports based on the plurality of events;
• receiving an indication of a selection of a report of the plurality of reports, the indication of the selection received in response to a user providing an input on a graphical user interface, wherein the report provides a conversation completion performance indicator for providing insight into a percentage of complete conversations performed by the plurality of bots, a conversation completion performance indicator for providing insight into a number of complete conversations performed by each respective bot of the plurality of bots, and a conversation incompletion performance indicator for providing insight into a number of incomplete conversations performed by each respective bot of the plurality of bots;
• and
• in response to receiving the indication of the selection of the report, displaying the report and a plurality of user-selectable items for interacting with the report, wherein a user-selectable item of the plurality of user-selectable items comprises an element for selecting a portion of a conversation between a user of the bot system and a bot of the plurality of bots.