# US 12,225,073 B2 · Unified cross-application navigation and routing > Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt - Number: US 12,225,073 B2 - Document ID: US12225073B2 - Status: Granted - Kind: B2 - Application number: 17/872,826 - Filed: 2022-07-25 - Published: 2024-01-25 - Granted: 2025-02-11 - Earliest claimed: 2022-07-25 - Assignees: ServiceNow, Inc. - Applicants: ServiceNow, Inc. - Inventors: Nisha Ilame; Vinay Sankarasetty; Jason Strimpel - Web page: https://patentgrep.com/patent/US12225073B2 ## CPC - H04L 67/10: in which an application is distributed across nodes in the network (software deployment G06F8/60; multiprogramming arrangements G06F9/46) - H04L 67/63: Routing a service request depending on the request content or context - H04L 67/025: for remote control or remote monitoring of applications - H04L: TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION (arrangements common to telegraphic and telephonic communication H04M) ## Abstract An online cloud application platform for global navigation of multiple online cloud-based applications is provided. The online cloud application platform is configured to provide a plurality of online cloud-based applications. While providing a current application among the plurality of online cloud-based applications, an event identifying a function request decoupled from a static navigation route is received via a cross-application routing handler. Based on a set of dynamically modifiable configuration data of the online cloud application platform, which application among the plurality of online cloud-based applications to handle the function request is dynamically determined. Based on the set of dynamically modifiable configuration data of the online cloud application platform, a corresponding dynamically determined cross-application navigation route to handle the event is determined. The dynamically determined cross-application navigation route is provided within a context of the current application among the plurality of online cloud-based applications. ## Claims ### Claim 1 A method, comprising: providing an online cloud application platform configured to provide a plurality of online cloud-based applications; while providing a current application among the plurality of online cloud-based applications, receiving via a cross-application routing handler an event identifying a function request common to more than one application among the plurality of online cloud-based applications, wherein the event is decoupled from a static navigation route for opening a predetermined application of the plurality of online cloud-based applications to handle the function request; receiving a set of dynamically modifiable configuration data that includes a list of functions supported by the online cloud application platform and a list of applications that provide the function corresponding to the function request, and wherein one of the functions in the list of functions is a function corresponding to the function request; based on the set of dynamically modifiable configuration data of the online cloud application platform, dynamically determining which selected application among the plurality of online cloud-based applications to handle the function request including by determining a corresponding dynamically determined cross-application navigation route for opening the selected application to handle the function request, wherein the cross-application navigation route is included in the set of dynamically modifiable configuration data; and providing the dynamically determined cross-application navigation route within a context of the current application among the plurality of online cloud-based applications. ### Claim 2 (depends on 1) The method of claim 1, wherein each of the one or more lists of applications that provide the function corresponding to the function request is arranged in an order based on priority. ### Claim 3 (depends on 1) The method of claim 1, wherein each of the one or more lists of applications that provide the function corresponding to the function request correspond to a different set of criteria. ### Claim 4 (depends on 1) The method of claim 1, further comprising: within the context of the current application, using the cross-application navigation route to open the selected application and navigate to a page for executing the function corresponding to the function request. ### Claim 5 (depends on 1) The method of claim 1, wherein the function request comprises a notification originated from the selected application. ### Claim 6 (depends on 1) The method of claim 1, wherein the function request is made in response to a user input from a unified toolbar for interacting with and navigating the plurality of online cloud-based applications. ### Claim 7 (depends on 6) The method of claim 6, wherein the function request has a same name, and wherein a first online cloud-based application and a second online cloud-based application perform different sets of steps in response to the function request. ### Claim 8 A system, comprising: one or more processors; and a memory coupled to the one or more processors, wherein the memory is configured to provide the one or more processors with instructions which when executed cause the one or more processors to: provide an online cloud application platform configured to provide a plurality of online cloud-based applications; while providing a current application among the plurality of online cloud-based applications, receive via a cross-application routing handler an event identifying a function request common to more than one application among the plurality of online cloud-based applications, wherein the event is decoupled from a static navigation route for opening a predetermined application of the plurality of online cloud-based applications to handle the function request; receive a set of dynamically modifiable configuration data that includes a list of functions supported by the online cloud application platform and a list of applications that provide the function corresponding to the function request, and wherein one of the functions in the list of functions is a function corresponding to the function request; based on the set of dynamically modifiable configuration data of the online cloud application platform, dynamically determining which selected application among the plurality of online cloud-based applications to handle the function request including by determining a corresponding dynamically determined cross-application navigation route for opening the selected application to handle the function request, wherein the cross-application navigation route is included in the set of dynamically modifiable configuration data; and provide the dynamically determined cross-application navigation route within a context of the current application among the plurality of online cloud-based applications. ### Claim 9 (depends on 8) The system of claim 8, wherein each of the one or more lists of applications that provide the function corresponding to the function request is arranged in an order based on priority. ### Claim 10 (depends on 8) The system of claim 8, wherein each of the one or more lists of applications that provide the function corresponding to the function request correspond to a different set of criteria. ### Claim 11 (depends on 8) The system of claim 8, wherein the memory is further configured to provide the one or more processors with instructions which when executed cause the one or more processors to: within the context of the current application, use the cross-application navigation route to open the selected application and navigate to a page for executing the function corresponding to the function request. ### Claim 12 (depends on 8) The system of claim 8, wherein the function request comprises a notification originated from the selected application. ### Claim 13 (depends on 8) The system of claim 8, wherein the function request is made in response to a user input from a unified toolbar for interacting with and navigating the plurality of online cloud-based applications. ### Claim 14 (depends on 13) The system of claim 13, wherein the function request has a same name, and wherein a first online cloud-based application and a second online cloud-based application perform different sets of steps in response to the function request. ### Claim 15 A computer program product, the computer program product being embodied in a non-transitory computer readable storage medium and comprising computer instructions for: providing an online cloud application platform configured to provide a plurality of online cloud-based applications; while providing a current application among the plurality of online cloud-based applications, receiving via a cross-application routing handler an event identifying a function request common to more than one application among the plurality of online cloud-based applications, wherein the event is decoupled from a static navigation route for opening a predetermined application of the plurality of online cloud-based applications to handle the function request; receive a set of dynamically modifiable configuration data that includes a list of functions supported by the online cloud application platform and a list of applications that provide the function corresponding to the function request, and wherein one of the functions in the list of functions is a function corresponding to the function request; based on the set of dynamically modifiable configuration data of the online cloud application platform, dynamically determining which selected application among the plurality of online cloud-based applications to handle the function request including by determining a corresponding dynamically determined cross-application navigation route for opening the selected application to handle the function request, wherein the cross-application navigation route is included in the set of dynamically modifiable configuration data; and providing the dynamically determined cross-application navigation route within a context of the current application among the plurality of online cloud-based applications. ### Claim 16 (depends on 15) The computer program product of claim 15, further comprising the computer instructions for: within the context of the current application, using the cross-application navigation route to open the selected application and navigate to a page for executing the function corresponding to the function request. ### Claim 17 (depends on 15) The computer program product of claim 15, wherein the function request is made in response to a user input from a unified toolbar for interacting with and navigating the plurality of online cloud-based applications.