Remote work support system

A support operator terminal configured to be used by a support operator who remotely supports a site worker, the support operator terminal comprising:

• a voice input unit;
• a voice output unit, and
• a display unit,
• the support operator terminal being configured
• to transmit and receive voice to and from a wearable device via a first communication line, the wearable device being configured to be worn by the site worker, the wearable device including an image capturing unit, a voice input unit, a voice output unit, and a communication unit connected to a network via the first communication line, the wearable device not including an image display, and
• to receive an image from the wearable device, and
• the support operator terminal being configured to transmit an image to a mobile terminal via a second communication line, the mobile terminal being configured to be carried by the site worker separately from the wearable device, the mobile terminal including a display unit configured to display an image received by an image reception unit, the image reception unit being connected to the network via the second communication line,
• the second communication line being different from the first communication line.

A server configured to be connected to a plurality of devices including

• a wearable device configured to be worn by a site worker, the wearable device
• including an image capturing unit, a voice input unit, and a voice output unit,
• being configured to transmit an image, and being configured to transmit and receive voice;
• a mobile terminal configured to be carried by the site worker separately from the wearable device, the mobile terminal including a display unit configured to display an image received by an image reception unit;
• and
• a support operator terminal configured to be used by a support operator who remotely supports the site worker, the support operator terminal including a voice input unit, a voice output unit, and a display unit,
• the server being configured to
• acquire environment information at a work site of the site worker,
• determine a predetermined condition based on the acquired environment information, the environment information being selected from a group consisting of an illumination of the work site, a level of noise of the work site, a temperature of the work site, and a humidity of the work site,
• designate a type of at least one of the plurality of devices in accordance with the predetermined condition, and
• call a communication target device in accordance with the designation.