# US 12,217,557 B2 · Dynamic processing system for roadside service control and output generation

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- Number: US 12,217,557 B2
- Document ID: US12217557B2
- Status: Granted
- Kind: B2
- Application number: 18/218,337
- Filed: 2023-07-05
- Published: 2024-02-01
- Granted: 2025-02-04
- Earliest claimed: 2018-11-02
- Assignees: Allstate Insurance Company
- Applicants: Allstate Insurance Company
- Inventors: Kamal Natarajan; Basil Hirzalla; Paul Turnbull; Kyle Walters; Mindy Domingo; Zachary Quinn; Korey Boone; Wilton Hunt; Sarah Bedoe; Nicolas Couturier
- Web page: https://patentgrep.com/patent/US12217557B2

## CPC

- G07C 5/008: {communicating information to a remotely located station (transmission systems for measured values G08C)}
- G06Q 10/20: Administration of product repair or maintenance
- G06Q 50/40: Business processes related to the transportation industry (shipping G06Q10/083)
- G07C 5/006: {Indicating maintenance}
- G08G 1/137: the indicator being in the form of a map
- G08G 1/202: {Dispatching vehicles on the basis of a location, e.g. taxi dispatching}
- G08G 1/205: {Indicating the location of the monitored vehicles as destination, e.g. accidents, stolen, rental}
- G07C: TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G06Q: INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G08G: TRAFFIC CONTROL SYSTEMS (guiding railway traffic, ensuring the safety of railway traffic B61L; arrangement of road signs or traffic signals E01F9/00; radar or analogous systems, sonar systems, lidar systems specially adapted for traffic control G01S13/91, G01S15/88, G01S17/88; {radar or analogous systems, sonar systems, lidar systems specially adapted for anti-collision purposes G01S13/93, G01S15/93, G01S17/93})

## Abstract

Aspects of the disclosure relate to a dynamic processing system for roadside service control and output generation. A computing platform may receive, from a client device, video content corresponding to a disabled vehicle, which may include geotagging information corresponding to a location of the disabled vehicle. Based on the video content and the geotagging information, the computing platform may determine a provider output indicating a potential service provider for assisting with the disabled vehicle. The computing platform may send, to the client device, an indication of the provider output. In response to receiving an indication that the potential service provider is acceptable, the computing platform may send a request to dispatch a driver of the potential service provider to the location of the disabled vehicle.

## Claims

### Claim 1

A computing platform comprising:
at least one processor; and
a memory storing computer readable instructions that, when executed by the at least one processor, cause the computing platform to:
receive, from a client device, global positioning system (GPS) data corresponding to the client device;
transmit data based on the GPS data, wherein when received by the client device, the client device generates a map interface corresponding to a geographic location of the client device;
receive, from the client device, a map adjustment input applicable to the map interface, wherein the map adjustment input indicates a deviation between the geographic location of the client device and a geographic location of a disabled vehicle;
receive, from the client device, a location confirmation input, wherein the location confirmation input confirms the map interface with the map adjustment input indicates the geographic location of the disabled vehicle;
determine, based on the geographic location of the disabled vehicle, a provider output indicating a potential service provider for assisting with the disabled vehicle;
send, to the client device, an indication of the provider output; and
in response to receiving an indication that the potential service provider is acceptable, send a request to dispatch a driver of the potential service provider to the geographic location of the disabled vehicle.

### Claim 2 (depends on 1)

The computing platform of claim 1, wherein the memory stores additional computer-readable instructions that, when executed by the at least one processor, cause the computing platform to:
receive, from the client device, data regarding the disabled vehicle, wherein the data includes at least an indication that the disabled vehicle has a flat tire;
determine at least one spare tire provider located within a predetermined distance of the disabled vehicle; and
confirm an availability of spare tires at the at least one spare tire provider.

### Claim 3 (depends on 2)

The computing platform of claim 2, wherein sending the request to dispatch the potential service provider to the geographic location of the disabled vehicle comprises sending a request to dispatch a service driver to the at least one spare tire provider to collect a spare tire en route to the geographic location of the disabled vehicle.

### Claim 4 (depends on 3)

The computing platform of claim 3, wherein the memory stores additional computer-readable instructions that, when executed by the at least one processor, cause the computing platform to:
receive an indication that the spare tire has been replaced by an inflated non-spare tire; determine that the disabled vehicle is a repaired vehicle based on the indication that the spare tire has been replaced by the inflated non-spare tire;
determine a geographic location of the repaired vehicle;
determine, based on the geographic location of the repaired vehicle, a spare tire provider closest to the geographic location of the repaired vehicle, wherein the spare tire provider closest to the geographic location of the repaired vehicle is different than the at least one spare tire provider; and
send, to the client device, an indication of the spare tire provider closest to the geographic location of the repaired vehicle and a request to return the spare tire at the spare tire provider closest to the geographic location.

### Claim 5 (depends on 4)

The computing platform of claim 4, wherein sending the indication of the spare tire provider closest to the geographic location comprises sending additional map interface data that may be used to generate a second map interface showing a route between the geographic location of the repaired vehicle and the spare tire provider closest to the geographic location.

### Claim 6 (depends on 4)

The computing platform of claim 4, wherein the memory stores additional computer-readable instructions that, when executed by the at least one processor, cause the computing platform to:
update, at a predetermined interval, a database of spare tire providers and a corresponding spare tire availability, wherein the spare tire providers include the at least one spare tire provider and the spare tire provider closest to the geographic location of the repaired vehicle.

### Claim 7 (depends on 1)

The computing platform of claim 1, wherein the client device may receive at least one of a gesture input, a touch input, or a voice input to indicate the location confirmation input.

### Claim 8 (depends on 1)

The computing platform of claim 1, wherein determining the provider output comprises determining the potential service provider based on one or more of: a proximity to the disabled vehicle, a cost, a service type, and an availability.

### Claim 9 (depends on 1)

The computing platform of claim 1, wherein the memory stores additional computer-readable instructions that, when executed by the at least one processor, cause the computing platform to:
generate an overall map interface, wherein the overall map interface is accessible by one or more service providers and wherein the overall map interface reflects a status and geographic location of one or more disabled vehicles including the disabled vehicle and one or more drivers of service providers including the driver of the potential service provider.

### Claim 10 (depends on 1)

The computing platform of claim 1, wherein the memory stores additional computer-readable instructions that, when executed by the at least one processor, cause the computing platform to:
receive, from the client device, data regarding the disabled vehicle, wherein the data includes at least a type of damage to the disabled vehicle; and
send, after sending the request to dispatch a driver of the potential service provider to the geographic location of the disabled vehicle, an indication of the type of damage to the potential service provider and an estimated time of arrival of the damaged vehicle.

### Claim 11

A method comprising:
at a computing platform comprising at least one processor, a communication interface, and memory:
receiving, from a client device, global positioning system (GPS) data corresponding to a geographic location of the client device;
transmitting data based on the GPS data, wherein when received by the client device, the client device generates a map interface corresponding to the geographic location of the client device;
receiving, from the client device, a map adjustment input applicable to the map interface, wherein the map adjustment input indicates a deviation between the geographic location of the client device and a geographic location of a disabled vehicle;
receiving, from the client device, a location confirmation input, wherein the location confirmation input confirms the map interface with the map adjustment input indicates the geographic location of the disabled vehicle;
determining, based on the geographic location of the disabled vehicle, a provider output indicating a potential service provider for assisting with the disabled vehicle;
sending, to the client device, an indication of the provider output; and
in response to receiving an indication that the potential service provider is acceptable, sending a request to dispatch a driver of the potential service provider to the geographic location of the disabled vehicle.

### Claim 12 (depends on 11)

The method of claim 11, further comprising:
receiving, from the client device, data regarding the disabled vehicle, wherein the data includes at least an indication that the disabled vehicle has a flat tire;
determining at least one spare tire provider located within a predetermined distance of the disabled vehicle; and
confirming an availability of spare tires at the at least one spare tire provider.

### Claim 13 (depends on 12)

The method of claim 12, wherein sending the request to dispatch the potential service provider to the geographic location of the disabled vehicle comprises sending a request to dispatch a service driver to the at least one spare tire provider to collect a spare tire en route to the geographic location of the disabled vehicle.

### Claim 14 (depends on 13)

The method of claim 13, further comprising:
receiving an indication that the spare tire has been replaced by an inflated non-spare tire; determine that the disabled vehicle is a repaired vehicle based on the indication that the spare tire has been replaced by the inflated non-spare tire;
determining a geographic location of the repaired vehicle;
determining, based on the geographic location of the repaired vehicle, a spare tire provider closest to the geographic location of the repaired vehicle, wherein the spare tire provider closest to the geographic location of the repaired vehicle is different than the at least one spare tire provider; and
sending, to the client device, an indication of the spare tire provider closest to the geographic location of the repaired vehicle and a request to return the spare tire at the spare tire provider closest to the geographic location.

### Claim 15 (depends on 14)

The method of claim 14, wherein sending the indication of the spare tire provider closest to the geographic location comprises sending additional map interface data that may be used to generate a second map interface showing a route between the geographic location of the repaired vehicle and the spare tire provider closest to the geographic location.

### Claim 16 (depends on 14)

The method of claim 14, further comprising:
updating, at a predetermined interval, a database of spare tire providers and a corresponding spare tire availability, wherein the spare tire providers include the at least one spare tire provider and the spare tire provider closest to the geographic location of the repaired vehicle.

### Claim 17 (depends on 11)

The method of claim 11, wherein the client device may receive at least one of a gesture input, a touch input, or a voice input to indicate the location confirmation input.

### Claim 18 (depends on 11)

The method of claim 11, wherein determining the provider output comprises determining the potential service provider based on one or more of: a proximity to the disabled vehicle, a cost, a service type, and an availability.

### Claim 19 (depends on 11)

The method of claim 11, further comprising:
generating an overall map interface, wherein the overall map interface is accessible by one or more service providers and wherein the overall map interface reflects a status and geographic location of one or more disabled vehicles including the disabled vehicle and one or more drivers of service providers including the driver of the potential service provider.

### Claim 20

One or more tangible non-transitory computer-readable storage media storing computer-executable instructions for performing a computer process on a computing system, the computer process comprising:
receiving, from a client device, global positioning system (GPS) data corresponding to a geographic location of the client device;
transmitting data based on the GPS data, wherein when received by the client device, the client device generates a map interface corresponding to the geographic location of the client device;
receiving, from the client device, a map adjustment input applicable to the map interface, wherein the map adjustment input indicates a deviation between the geographic location of the client device and a geographic location of a disabled vehicle;
receiving, from the client device, a location confirmation input, wherein the location confirmation input confirms the map interface with the map adjustment input indicates the geographic location of the disabled vehicle;
determining, based on the geographic location of the disabled vehicle, a provider output indicating a potential service provider for assisting with the disabled vehicle;
sending, to the client device, an indication of the provider output; and
in response to receiving an indication that the potential service provider is acceptable, sending a request to dispatch a driver of the potential service provider to the geographic location of the disabled vehicle.