# US 12,216,890 B2 · Initiating a response action from a persistent graphical user interface panel > Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt - Number: US 12,216,890 B2 - Document ID: US12216890B2 - Status: Granted - Kind: B2 - Application number: 17/983,079 - Filed: 2022-11-08 - Published: 2023-03-09 - Granted: 2025-02-04 - Earliest claimed: 2021-04-28 - Assignees: Zoom Communications, Inc. - Applicants: Zoom Communications, Inc. - Inventors: Omar Amin; Yang He; Saravanakumar Venkatasubramanian Tiruthani - Web page: https://patentgrep.com/patent/US12216890B2 ## CPC - G06F 3/0482: Interaction with lists of selectable items, e.g. menus - G06F 3/04842: Selection of displayed objects or displayed text elements (G06F3/0482 takes precedence) - G06F 3/0481: based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance - G06F 9/451: Execution arrangements for user interfaces - G06F: ELECTRIC DIGITAL DATA PROCESSING (computer systems based on specific computational models G06N) ## Abstract An extensible user experience framework uses a graphical user interface (GUI) panel output for display at a client device to display alerts of real-time communications and presenting single-click options for a user of the client device to select to initiate actions in response to those alerts. The GUI panel persists at a top of a foreground of a display of the client device. An entry identifying a real-time communication received at the client device is output within the GUI panel and includes one or more response actions that are each selectable within the GUI panel to initiate a different action for the real-time communication. Based on a selection of a response action of the one or more response actions, an action is initiated for the real-time communication. ## Claims ### Claim 1 A method, comprising: determining, based on a client configuration, one or more response actions corresponding to a real-time communication received at a client device, wherein the one or more response actions are each selectable to initiate a different action for the real-time communication and at least one of the one or more response actions is based on a statistically determined most frequently performed response action; generating an entry that concurrently includes, prior to a user interaction with the entry, an identification of the real-time communication and the one or more response actions; outputting the entry, within a panel of a graphical user interface, wherein the panel persists at a top of a foreground of display of the client device while one or more non-persistent graphical user interfaces are output for viewing simultaneously within the foreground of the display; and initiating, based on a selection of a response action of the one or more response actions, an action for the real-time communication. ### Claim 2 (depends on 1) The method of claim 1, wherein the entry is one of multiple entries output within the panel of the graphical user interface, wherein each entry corresponds to a different real-time communication received at the client device, and wherein different response actions are included within different ones of the multiple entries. ### Claim 3 (depends on 1) The method of claim 1, wherein the entry is one of multiple entries output within the panel of the graphical user interface, wherein each entry corresponds to a different real-time communication received at the client device over one of multiple different communication modalities. ### Claim 4 (depends on 1) The method of claim 1, wherein the selection of the response action corresponds to a single user interaction with the response action within the panel of the graphical user interface. ### Claim 5 (depends on 1) The method of claim 1, wherein at least some of the one or more response actions are configured by a user of the client device. ### Claim 6 (depends on 1) The method of claim 1, wherein the one or more response actions enable access to features of a software platform implementing the panel of the graphical user interface. ### Claim 7 (depends on 1) The method of claim 1, wherein the entry is pushed to the panel of the graphical user interface by a user of another client device. ### Claim 8 (depends on 1) The method of claim 1, wherein at least some of the one or more response actions are updated in response to a user of the client device modifying the client configuration. ### Claim 9 A non-transitory computer readable storage device including program instructions that, when executed by a processor of a client device, cause the processor to perform operations, the operations comprising: determining, based on a client configuration, one or more response actions corresponding to a real-time communication received at the client device, wherein the one or more response actions are each selectable to initiate a different action for the real-time communication and at least one of the one or more response actions is based on a statistically determined most frequently performed response action; generating an entry that concurrently includes, prior to a user interaction with the entry, an identification of the real-time communication and the one or more response actions; outputting the entry, within a panel of a graphical user interface, wherein the panel persists at a top of a foreground of a display of the client device while one or more non-persistent graphical user interfaces are output for viewing simultaneously within the foreground of the display; and initiating, based on a selection of a response action of the one or more response actions, an action for the real-time communication. ### Claim 10 (depends on 9) The non-transitory computer readable storage device of claim 9, wherein the entry is one of multiple entries output within the panel of the graphical user interface. ### Claim 11 (depends on 9) The non-transitory computer readable storage device of claim 9, wherein a second entry within the panel of the graphical user interface corresponds to a status of a user of the client device and includes one or more second response actions for changing the status of the user. ### Claim 12 (depends on 9) The non-transitory computer readable storage device of claim 9, wherein the entry flashes within the panel of the graphical user interface based on a user of the client device being late for the real-time communication. ### Claim 13 (depends on 9) The non-transitory computer readable storage device of claim 9, wherein the panel of the graphical user interface is implemented by a software platform, and wherein the entry corresponds to one of a service of the software platform or a service external to the software platform. ### Claim 14 An apparatus, comprising: a memory; and a processor configured to execute instructions stored in the memory to: determining, based on a client configuration, one or more response actions corresponding to a real-time communication received at a client device, wherein the one or more response actions are each selectable to initiate a different action for the real-time communication and at least one of the one or more response actions is based on a statistically determined most frequently performed response action; generating an entry that concurrently includes, prior to a user interaction with the entry, an identification of the real-time communication and the one or more response actions; output the entry, within a panel of a graphical user interface, wherein the panel persist at a top of a foreground of a display of the client device while one or more non-persistent graphical user interfaces are output for viewing simultaneously within the foreground of the display; and initiate, based on a selection of a response action of the one or more response actions, an action for the real-time communication. ### Claim 15 (depends on 14) The apparatus of claim 14, wherein the processor is configured to execute the instructions to: identify the selection of the response action based on a single-click interaction at the client device with the response action within the panel of the graphical user interface. ### Claim 16 (depends on 14) The apparatus of claim 14, wherein the entry is included in a first group of entries corresponding to real-time communications, and wherein a second group of entries within the panel of the graphical user interface corresponds other than to real-time communications. ### Claim 17 (depends on 14) The apparatus of claim 14, wherein the entry is included in a group of entries corresponding to a communication modality associated with the real-time communication, and wherein other groups of entries within the panel of the graphical user interface correspond to other communication modalities. ### Claim 18 (depends on 14) The apparatus of claim 14, wherein a size of the panel of the graphical user interface scales according to a number of entries output within the panel of the graphical user interface. ### Claim 19 (depends on 14) The apparatus of claim 14, wherein the real-time communication is facilitated using a software service of a unified communications as a service software platform. ### Claim 20 (depends on 14) The apparatus of claim 14, wherein the entry is pushed to the panel of the graphical user interface by a service external to a software platform facilitating the real-time communication.