Systems and methods for authenticating calls for a call center

A system for authenticating a user comprising:

• one or more processors;
• and
• memory in communication with the one or more processors and storing instructions that, when executed by the one or more processors, are configured to cause the system to:
• receive, from a user device, authentication credentials;
• transmit, to the user device, a prompt for receiving card authentication from the user;
• receive, via the user device, a card authentication from the user;
• determine, using the authentication credentials and the card authentication, an authentication status of the user;
• transmit a first prompt to the user device to start a call to a call center, from the user device, using an external calling application;
• verify, using call history on the user device, that a prior call was not previously placed to the call center;
• and
• responsive to verifying that the prior call was not previously placed:
• transmit, to the call center, the authentication status of the user.

A system for authenticating a user comprising:

• one or more processors;
• and
• memory in communication with the one or more processors and storing instructions that, when executed by the one or more processors, are configured to cause the system to:
• receive, from a call center, an indication that a call from the user to the call center has started;
• determine a level of authentication required based on the indication;
• transmit a first message, to a user device, to authenticate using a user device application;
• receive, from the user device, authentication credentials;
• determine whether a current level of authentication is equal to or greater than level of authentication required;
• responsive to determining that the current level of authentication is not equal to or greater than the level of authentication required, iteratively perform the following steps until the system determines the current level of authentication is equal to or greater than the level of authentication required:
• transmit, to the user device, a prompt for receiving additional authentication from the user;
• receive, via the user device, an additional authentication from the user;
• determine, using the additional authentication, whether the current level of authentication is greater than or equal to the level of authentication required;
• and
• responsive to determining that the current level of authentication is equal to or greater than the level of authentication required:
• transmit, to the call center, a second message that the user is authenticated.

A system for authenticating a user comprising:

• one or more processors;
• and
• memory in communication with the one or more processors and storing instructions that, when executed by the one or more processors, are configured to cause the system to:
• receive, from the user, authentication credentials;
• receive a task request from the user;
• determine a level of authentication required based on the task request;
• determine whether a current level of authentication is equal to or greater than the level of authentication required;
• responsive to determining that the current level of authentication is not equal to or greater than the level of authentication required, iteratively perform the following steps until the system determines the current level of authentication is equal to or greater than the level of authentication required:
• display, on a graphical user interface, a first prompt for receiving additional authentication from the user;
• receive an additional authentication from the user;
• determine, using the additional authentication, whether the current level of authentication is greater than or equal to the level of authentication required;
• responsive to determining that the current level of authentication is equal to or greater than the level of authentication required:
• display, on the graphical user interface, a second prompt to call a call center as an authenticated user;
• and
• transmit, the call center, a first message that the user is authenticated.