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US 12,206,814 B2Granted
Intermediary service bureau system and method
AssigneeGlobal Tel*Link Corporation
InventorStephen Lee Hodge
Life of this patent
Estimating the term…
Abstract
The present disclosure provides details on an intermediary service bureau (ISB) system which includes an ISB center that acts as an intermediary communication center between communication devices used by correctional facilities and contract providers. The ISB records communications, stores security data, and provides front end processing to facilitate an inmate to communicate with an outside party by way of a contract provider. Further, the ISB provides accounting services for inmates and friends and family that use services provided the contract provider. The contract provider provides security and routing services for the ISB by obtaining data from the ISB and updating data at the ISB according to the communications.
Claims19
A method for routing communications for a correctional facility, the method comprising:
- transmitting, from a first communication device of first user inside the correctional facility, a first request to an intermediary service bureau (ISB) subsystem of the correctional facility for communication with a second communication device of a second user located outside the correctional facility;
- connecting by the ISB subsystem, the first communication device to the second communication device, via a selected correctional facility communication provider of a plurality of correctional facility communication providers, wherein the selected correctional facility communication provider routes and monitors a communication between the first communication device and the second communication device;
- collecting and storing identity data of the inmate and the outsider using the ISB subsystem, wherein the identity data includes at least one of voice data, fingerprint data, retinal data or facial recognition data;
- providing the collected identity data of the inmate and outsider to the selected correctional facility communication provider for identity verification;
- transmitting, to the selected correctional facility communication provider, a second request to convert communication data of the communication to a desired data format;
- and
- receiving, from the selected correctional facility communication provider, the converted communication data in the desired data format, wherein the converted communication data is converted to the desired data format from a different communication standard by the selected correctional facility communication provider.
4 more elements
An inmate communication system for a correctional facility, comprising:
- a first communication device of an inmate located at the correctional facility;
- a second communication device of an outsider located outside the correctional facility;
- a plurality of correctional facility communication providers configured to provide communication between the first communication device and the second communication device;
- an intermediary service bureau (ISB) subsystem configured to:
- store in a database, data related to the inmate and the outsider, the data including identity information of the inmate and the outsider, and communication logs;
- collect and store identity data of the inmate and the outsider using the ISB subsystem, wherein the collected identity data includes at least one of voice data, fingerprint data, retinal data or facial recognition data;
- provide the collected identity data of the inmate and the outsider to a selected correctional facility communication provider of the plurality of correctional facility communication providers for identity verification;
- route a communication between the first communication device and the second communication device by connecting the first communication device to the second communication device using the selected correctional facility communication provider;
- transmit, to the selected correctional facility communication provider, a request to convert communication data of the communication between the first and the second communication devices to a desired data format;
- and
- receive, from the selected correctional facility communication provider, the converted communication data in the desired data format, wherein the converted communication data is converted to the desired data format from a different communication standard by the selected correctional facility communication provider.
8 more elements
A correctional facility communication system comprising:
- a first communication device associated with a first user located at the correctional facility;
- a second communication device associated with a second user located outside the correctional facility;
- a plurality of correctional facility communication providers configured to provide one or more correctional facility service providers for routing communications between the first communication device and the second communication device;
- an intermediary service bureau (ISB) subsystem configured to:
- determine a selection of one of the plurality of correctional facility communication providers for routing the communications between the first and second communication devices, wherein the determination is based on at least one of a location of the correctional facility in which the first communication device is located, a type of communication being initiated, or a selection received from the first user;
- connect the first communication device to the second communication device via a selected correctional facility communication provider;
- collect and store identity data of the inmate and the outsider using the ISB subsystem, wherein the identity data includes at least one of voice data, fingerprint data, retinal data or facial recognition data;
- provide the collected identity data of the inmate and outsider to the selected correctional facility communication provider for identity verification;
- provide permissions to the selected correctional facility communication provider to retrieve communication logs and copies of communications between the first and second communication devices;
- transmit, to the selected correctional facility communication provider, a request to convert communication data of the communication between the first and the second communication devices to a desired data format;
- and
- receive, from the selected correctional facility communication provider, the converted communication data in the desired data format, wherein the converted communication data is converted to the desired data format from a different communication standard by the selected correctional facility communication provider.
9 more elements
Dependencies are inferred from the claim text.