Call center web-based authentication using a contactless card

A non-transitory computer-readable storage medium, the computer-readable storage medium including instructions that when executed by a processor, cause the processor to:

• receive, from a web browser of a client device, a request comprising a cookie;
• verify the cookie;
• decrypt encrypted data received from the web browser;
• generate a session identifier associated with an account;
• transmit an authenticated phone number comprising the session identifier to the client device;
• receive a phone call specifying the authenticated phone number;
• receive, during the phone call, input specifying the session identifier;
• determine that the session identifier received as input matches the session identifier associated with the account;
• and
• provide, based on the verification of the cookie, the decryption of the encrypted data, and the determination that the session identifier received as input matches the session identifier associated with the account, an attribute of the account to a graphical user interface displayed on an agent system associated with the phone call.

A computing apparatus comprising:

• a processor;
• and
• a memory storing instructions that, when executed by the processor, cause the processor to:
• receive, from a web browser of a client device, a request comprising a cookie;
• verify the cookie;
• decrypt encrypted data received from the web browser;
• generate a session identifier associated with an account;
• transmit an authenticated phone number comprising the session identifier to the client device;
• receive a phone call specifying the authenticated phone number;
• receive, during the phone call, input specifying the session identifier;
• determine that the session identifier received as input matches the session identifier associated with the account;
• and
• provide, based on the verification of the cookie, the decryption of the encrypted data, and the determination that the session identifier received as input matches the session identifier associated with the account, an attribute of the account to a graphical user interface displayed on an agent system associated with the phone call.