Product return/replacement system, product return/replacement server, and product return/replacement device

A product return/replacement system comprising:

• (a) an external product return/replacement server;
• and
• (b) a kiosk for returning/replacing a product,
• (c) wherein the external product return/replacement server comprises:
• a product return/replacement database in which processed data of the product return/replacement is registered,
• wherein the external product return/replacement server is programmed to:
• communicate with an external electronic device so as to receive a product return/replacement reception code,
• register, when receiving the product return/replacement reception code, a record related to the product return/replacement reception code in the product return/replacement database,
• generate, when receiving the product return/replacement reception code, a delivery code corresponding to the product return/replacement reception code, and
• transmit the delivery code to a party which transmits the product return/replacement reception code,
• (d) wherein the kiosk comprises:
• a product storage compartment integrated with the kiosk in which the product is to be stored;
• a product insertion slot disposed on a side of the kiosk, and configured to direct the product into the product storage compartment;
• a touchscreen display configured to receive user input and display information to the user regarding a process for returning/replacing the product and using the kiosk;
• a computer;
• and
• a printer,
• wherein the computer is programmed to:
• read a product return/replacement reception code that is presented by a consumer who wants to return/replace the product and that indicates that a product return/replacement reservation is made,
• transmit the product return/replacement reception code that is read to the external product return/replacement server so as to receive the delivery code for managing a delivery status of the product from the external product return/replacement server, and
• control the printer to print a label on which the delivery code transmitted from the external product return/replacement server is displayed,
• wherein the printed label is configured to stick to the product related to the return/replacement, and
• when the computer reads the delivery code which is displayed on the label stuck to the product, the computer transmits the delivery code to the external product return/replacement server.