Plant monitoring and control apparatus and plant monitoring and control method

A plant monitoring and control apparatus for monitoring and controlling a plant in cooperation with a plurality of members, the plant monitoring and control apparatus comprising:

• an input/output interface which is provided for each of the plurality of members and accepts input/output operations for the monitoring and control of the plant;
• a plant information database that accumulates time-series information from devices operating within the plant a processor configured to monitor data stored in the plant information database information and identify at least one service event that occurs within the plant based on the accumulated time-series information;
• a first database in which work content and identification information are recorded in association therewith, the work content being for a plurality of pieces of work for monitoring and control procedures determined in advance according to plural service events that can occur in the plant, and the identification information being of members having an operation authority of a work concerned among the plurality of members;
• a second database in which progress status for each of the plurality of pieces of work for each of procedure being performed in response to the at least one identified service event and identification information of a member who is performing or to-be in charge of the work concerned are associated with each other in a record and the associated record is updated in response to the input/output operations and occurrence of the at least one identified service event;
• the processor is configured to evaluate a status of each of the plurality of members, determine whether or not there is a member requiring support in completing work associated with the at least one of identified service event, and identify the member, in response to the update of the associated record of the second database;
• the processor is configured to extract work scheduled to be performed by the identified member to complete the at least one identified service event from information recorded in the second database when the member requiring the support is identified, determine a possibility of substitution by a member having the operation authority for the extracted work from information recorded in the first database, and determine information relating to the substitution of the extracted work as support content;
• the processor is configured to select a plurality of persons including the identified member as presentation targets of the support content from the plurality of members and generate presentation information in accordance with each of the selected persons on the basis of the support content that is determined for display to one or more of the plurality of members through an associated input/output interface;
• and
• the associated input/output interface generates a message that is sent to an input/output interface of the identified member for instructing the identified member to substitute for the member requiring support to complete the at least one identified service event.