# US 12,192,046 B2 · Issues management key risk indicators

> Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt

- Number: US 12,192,046 B2
- Document ID: US12192046B2
- Status: Granted
- Kind: B2
- Application number: 18/428,944
- Filed: 2024-01-31
- Published: 2024-05-23
- Granted: 2025-01-07
- Earliest claimed: 2021-12-23
- Assignees: Wells Fargo Bank, N.A.
- Applicants: Wells Fargo Bank, N.A.
- Inventors: Brian Karp; Damon Antoine Porter; Sarah Krenz; Jody Vandever; Ryan Calef
- Web page: https://patentgrep.com/patent/US12192046B2

## CPC

- H04L 41/0609: {based on severity or priority}
- H04L 41/0631: using root cause analysis; using analysis of correlation between notifications, alarms or events based on decision criteria, e.g. hierarchy, tree or time analysis
- H04L 41/22: comprising specially adapted graphical user interfaces [GUI]
- H04L 43/06: Generation of reports
- H04L 43/0817: by checking functioning
- H04L: TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION (arrangements common to telegraphic and telephonic communication H04M)

## Abstract

Systems, apparatuses, methods, and computer program products are disclosed for managing open issues. An example method includes obtaining a dashboard access request for a portion of open issues managed by the issue management system, the issue management system storing variables associated with each open issue of the open issues; obtaining a dashboard data package based on scores for the portion of open issues, the scores indicating a severity level of the open issues of the portion of open issues and being based on the variables that are stored in the issue management system; and performing an action set using the dashboard data package to manage the portion of open issues.

## Claims

### Claim 1

A method comprising:
obtaining, by dashboard management circuitry, a dashboard access request for one or more open issues each associated with a plurality of variables;
generating, by the dashboard management circuitry and in response to the dashboard access request, a severity score for each of the one or more open issues using a scoring system based on historical issues and corresponding issue outcomes, wherein for a respective open issue, the scoring system ascribes a zero weight to a portion of variables of the plurality of variables identified as being uncorrelated to a respective issue outcome for the open issue;
generating, by the dashboard management circuitry, a dashboard data package based on the severity score for each of the one or more open issues;
causing, by communications hardware, presentation of a graphical user interface generated based on the dashboard data package;
receiving, by the communications hardware, user input based on the graphical user interface; and
performing, by the dashboard management circuitry, an action set based on the user input to manage the one or more open issues.

### Claim 2 (depends on 1)

The method of claim 1, wherein the scoring system ascribes a non-zero weight to a portion of variables of the plurality of variables identified as being correlated to a respective issue outcome for the open issue.

### Claim 3 (depends on 1)

The method of claim 1, wherein the scoring system ascribes quantities of points to variables of the plurality of variables and the severity scores are based on a summing of the quantities of points for the variables of the plurality of variables corresponding to each of the open issues.

### Claim 4 (depends on 1)

The method of claim 1, wherein the plurality of variables comprises one or more variables indicating:
a number of days an open issue of the open issues has been open;
a quantity of times a period for closing the open issue has been extended;
a classification of the open issue;
a quantity of corrective actions performed to correct the open issue;
a quantity of related corrective actions performed to correct any of the open issues other than the open issue;
a rating of the open issue;
a quantity of reporting while the open issue is open;
a root cause of the open issue;
a name of an entity that is enforcing the open issue;
a type of notification provided by the entity for the open issue; and
a classification of a source of the open issue.

### Claim 5 (depends on 4)

The method of claim 4, wherein the scoring system ascribes varying quantities of points for different ranges of the number of days the open issue has been open.

### Claim 6 (depends on 4)

The method of claim 4, wherein the scoring system ascribes a quantity of points for the quantity of times the period of closing the open issue has been extended exceeding a threshold.

### Claim 7 (depends on 4)

The method of claim 4, wherein the scoring system ascribes a quantity of points for the classification of the open issue being a predetermined classification, the predetermined classification indicating that regulatory action will be taken should the open issue not be closed within a prescribed period of time.

### Claim 8

An apparatus comprising:
dashboard management circuitry configured to:
obtain a dashboard access request for one or more open issues each associated with a plurality of variables,
generate, in response to the dashboard access request, a severity score for each of the one or more open issues using a scoring system based on historical issues and corresponding issue outcomes, wherein for a respective open issue, the scoring system ascribes a zero weight to a portion of variables of the plurality of variables identified as being uncorrelated to a respective issue outcome for the open issue, and
generate a dashboard data package based on the severity score for each of the one or more open issues; and
communications hardware configured to:
cause presentation of a graphical user interface generated based on the dashboard data package, and
receive user input based on the graphical user interface,
wherein the dashboard management circuitry is further configured to perform an action set based on the user input to manage the one or more open issues.

### Claim 9 (depends on 8)

The apparatus of claim 8, wherein the scoring system ascribes a non-zero weight to a portion of variables of the plurality of variables identified as being correlated to a respective issue outcome for the open issue.

### Claim 10 (depends on 8)

The apparatus of claim 8, wherein the scoring system ascribes quantities of points to variables of the plurality of variables and the severity scores are based on a summing of the quantities of points for the variables of the plurality of variables corresponding to each of the open issues.

### Claim 11 (depends on 8)

The apparatus of claim 8, wherein the plurality of variables comprises one or more variables indicating:
a number of days an open issue of the open issues has been open;
a quantity of times a period for closing the open issue has been extended;
a classification of the open issue;
a quantity of corrective actions performed to correct the open issue;
a quantity of related corrective actions performed to correct any of the open issues other than the open issue;
a rating of the open issue;
a quantity of reporting while the open issue is open;
a root cause of the open issue;
a name of an entity that is enforcing the open issue;
a type of notification provided by the entity for the open issue; and
a classification of a source of the open issue.

### Claim 12 (depends on 11)

The apparatus of claim 11, wherein the scoring system ascribes varying quantities of points for different ranges of the number of days the open issue has been open.

### Claim 13 (depends on 11)

The apparatus of claim 11, wherein the scoring system ascribes a quantity of points for the quantity of times the period of closing the open issue has been extended exceeding a threshold.

### Claim 14 (depends on 11)

The apparatus of claim 11, wherein the scoring system ascribes a quantity of points for the classification of the open issue being a predetermined classification, the predetermined classification indicating that regulatory action will be taken should the open issue not be closed within a prescribed period of time.

### Claim 15

A computer program product comprising at least one non-transitory computer-readable storage medium storing software instructions that, when executed, cause an apparatus to:
obtain a dashboard access request for one or more open issues each associated with a plurality of variables;
generate, in response to the dashboard access request, a severity score for each of the one or more open issues using a scoring system based on historical issues and corresponding issue outcomes, wherein for a respective open issue, the scoring system ascribes a zero weight to a portion of variables of the plurality of variables identified as being uncorrelated to a respective issue outcome for the open issue;
generate a dashboard data package based on the severity score for each of the one or more open issues;
cause presentation of a graphical user interface generated based on the dashboard data package;
receive user input based on the graphical user interface; and
perform an action set based on the user input to manage the one or more open issues.

### Claim 16 (depends on 15)

The computer program product of claim 15, wherein the scoring system ascribes a non-zero weight to a portion of variables of the plurality of variables identified as being correlated to a respective issue outcome for the open issue.

### Claim 17 (depends on 15)

The computer program product of claim 15, wherein the scoring system ascribes quantities of points to variables of the plurality of variables and the severity scores are based on a summing of the quantities of points for the variables of the plurality of variables corresponding to each of the open issues.

### Claim 18 (depends on 15)

The computer program product of claim 15, wherein the plurality of variables comprises one or more variables indicating:
a number of days an open issue of the open issues has been open;
a quantity of times a period for closing the open issue has been extended;
a classification of the open issue;
a quantity of corrective actions performed to correct the open issue;
a quantity of related corrective actions performed to correct any of the open issues other than the open issue;
a rating of the open issue;
a quantity of reporting while the open issue is open;
a root cause of the open issue;
a name of an entity that is enforcing the open issue;
a type of notification provided by the entity for the open issue; and
a classification of a source of the open issue.

### Claim 19 (depends on 18)

The computer program product of claim 18, wherein the scoring system ascribes a quantity of points for the quantity of times the period of closing the open issue has been extended exceeding a threshold.

### Claim 20 (depends on 18)

The computer program product of claim 18, wherein the scoring system ascribes a quantity of points for the classification of the open issue being a predetermined classification, the predetermined classification indicating that regulatory action will be taken should the open issue not be closed within a prescribed period of time.