Monitoring communication by a bot to determine a human or an additional bot

A system comprising:

• one or more processors;
• and
• memory storing instructions that, when executed by the one or more processors, cause the one or more processors to:
• cause a bot to initiate a phone call with a communication participant, the phone call being initiated over a natural language communication channel, and the phone call being conducted using a natural language communication method that includes a dialogue of natural language communications;
• determine, based on monitoring the phone call between the bot and the communication participant, whether the communication participant is a human or an additional bot;
• and
• in response to determining that the communication participant is an additional bot, cause the phone call to be transitioned to a machine communication method that is different from the natural language communication method with which the phone call was initiated.

A non-transitory computer-readable storage medium storing instructions that, when executed by one or more processors, cause the one or more processors to perform operations, the operations comprising:

• causing a bot to initiate a phone call with a communication participant, the phone call being initiated over a natural language communication channel, and the phone call being conducted using a natural language communication method that includes a dialogue of natural language communications;
• determining, based on monitoring the phone call between the bot and the communication participant, whether the communication participant is a human or an additional bot;
• and
• in response to determining that the communication participant is an additional bot, causing the phone call to be transitioned to a machine communication method that is different from the natural language communication method with which the phone call was initiated.