# US 12,183,156 B2 · System for promoting play on electric gaming devices and engagement with casino personnel > Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt - Number: US 12,183,156 B2 - Document ID: US12183156B2 - Status: Granted - Kind: B2 - Application number: 18/298,091 - Filed: 2023-04-10 - Published: 2023-11-02 - Granted: 2024-12-31 - Earliest claimed: 2016-01-12 - Assignees: Acres Technology - Applicants: Acres Technology - Inventors: John F. Acres - Web page: https://patentgrep.com/patent/US12183156B2 ## CPC - G07F 17/3255: {Incentive, loyalty and/or promotion schemes, e.g. comps, gaming associated with a purchase, gaming funded by advertisements} - G07F 17/3223: {Architectural aspects of a gaming system, e.g. internal configuration, leader-follower, wireless communication} - G07F 17/3227: {Configuring a gaming machine, e.g. downloading personal settings, selecting working parameters} - G07F 17/3239: {Tracking of individual players} - G07F: COIN-FREED OR LIKE APPARATUS (coin sorting G07D3/00; coin testing G07D5/00; {handling coins or paper currencies apart from payment activated apparatus G07D; payment architectures, schemes or protocols G06Q20/00}) ## Abstract A method for promoting play on electronic gaming devices and for promoting engagement with casino personnel comprising in which a code is displayed on a sign. When the code is received in a text from an identified player, drawing entries are associated with the player as a function of play on the gaming devices. At least one drawing entry is also associated with the player when he or she actuates a service button on a gaming device. Drawing prizes, if any, are revealed in response to another text from the player. ## Claims ### Claim 1 A method comprising: causing a display associated with an electronic gaming device to output one or more codes; receiving, from a mobile device associated with a player of the electronic gaming device, a message comprising the one or more codes; determining, based on the message, a player identifier associated with the mobile device; determining the player identifier is enrolled in a loyalty program; and based on the player identifier being enrolled in the loyalty program, dispatching a service agent to the electronic gaming device. ### Claim 2 (depends on 1) The method of claim 1, wherein the one or more codes are iteratively changed as a function of time. ### Claim 3 (depends on 1) The method of claim 1, wherein the message comprises the player identifier. ### Claim 4 (depends on 1) The method of claim 1, wherein determining the player identifier associated with the mobile device comprises determining, in a database, an association between an identifier associated with the mobile device and the player identifier. ### Claim 5 (depends on 1) The method of claim 1, further comprising enrolling, based on the player identifier associated with the mobile device, the player in a contest. ### Claim 6 (depends on 1) The method of claim 1, further comprising: determining, based on the player identifier, that the player is eligible for a bonus; and outputting, via the electronic gaming device, the bonus. ### Claim 7 (depends on 1) The method of claim 1, further comprising: determining the player identifier is not enrolled in a rewards program; and enrolling the player identifier in the rewards program. ### Claim 8 A system comprising: a computing device configured to: cause a display associated with an electronic gaming device to output one or more codes; receive, from a mobile device associated with a player of the electronic gaming device, a message comprising the one or more codes; determine, based on the message, a player identifier associated with the mobile device; determine the player identifier is enrolled in a loyalty program; based on the player identifier being enrolled in the loyalty program, dispatch a service agent to the electronic gaming device; and the mobile device configured to: send the message comprising the one or more codes. ### Claim 9 (depends on 8) The system of claim 8, wherein the one or more codes are iteratively changed as a function of time. ### Claim 10 (depends on 8) The system of claim 8, wherein the message comprises the player identifier. ### Claim 11 (depends on 8) The system of claim 8, wherein the computing device is configured to determine the player identifier associated with the mobile device by determining, in a database, an association between an identifier associated with the mobile device and the player identifier. ### Claim 12 (depends on 8) The system of claim 8, wherein the computing device is further configured to enroll, based on the player identifier associated with the mobile device, the player in a contest. ### Claim 13 (depends on 8) The system of claim 8, wherein the computing device is further configured to: determine, based on the player identifier, that the player is eligible for a bonus; and output, via the electronic gaming device, the bonus. ### Claim 14 (depends on 8) The system of claim 8, wherein the computing device is further configured to: determine the player identifier is not enrolled in a rewards program; and enrolling the player identifier in the rewards program. ### Claim 15 An apparatus comprising: one or more processors; and a memory storing processor-executable instructions that, when executed by the one or more processors, cause the apparatus to: cause a display associated with an electronic gaming device to output one or more codes; receive, from a mobile device associated with a player of the electronic gaming device, a message comprising the one or more codes; determine, based on the message, a player identifier associated with the mobile device; determine the player identifier is enrolled in a loyalty program; and based on the player identifier being enrolled in the loyalty program, dispatch a service agent to the electronic gaming device. ### Claim 16 (depends on 15) The apparatus of claim 15, wherein the one or more codes are iteratively changed as a function of time. ### Claim 17 (depends on 15) The apparatus of claim 15, wherein the message comprises the player identifier. ### Claim 18 (depends on 15) The apparatus of claim 15, wherein the processor-executable instructions that, when executed by the one or more processors, cause the apparatus to determine the player identifier associated with the mobile device, further cause the apparatus to determining, in a database, an association between an identifier associated with the mobile device and the player identifier. ### Claim 19 (depends on 15) The apparatus of claim 15, wherein the processor-executable instructions, when executed by the one or more processors, further cause the apparatus to: determine, based on the player identifier, that the player is eligible for a bonus; and output, via the electronic gaming device, the bonus. ### Claim 20 (depends on 15) The apparatus of claim 15, wherein the processor-executable instructions, when executed by the one or more processors, further cause the apparatus to: determining the player identifier is not enrolled in a rewards program; and enrolling the player identifier in the rewards program.