# US 12,182,846 B1 · Order fulfillment management system and method

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- Number: US 12,182,846 B1
- Document ID: US12182846B1
- Status: Granted
- Kind: B1
- Application number: 17/485,759
- Filed: 2021-09-27
- Granted: 2024-12-31
- Earliest claimed: 2020-09-28
- Assignees: United Services Automobile Association (USAA)
- Applicants: United Services Automobile Association (USAA)
- Inventors: Yevgeniy Viatcheslavovich Khmelev; Zachery C. Lake; Will Kerns Maney
- Web page: https://patentgrep.com/patent/US12182846B1

## CPC

- G06Q 30/0631: {Recommending goods or services}
- G06Q 10/0874: {Inventory fulfillment (shipping G06Q10/083)}
- G06Q 10/0877: {by inventory control or reporting using inventory tracking or counting}
- G06Q 20/108: {Remote banking, e.g. home banking}
- G06Q 30/0215: {Including financial accounts}
- G06Q 30/0222: {During e-commerce, i.e. online transactions}
- G06Q 30/0633: {Managing shopping lists, e.g. compiling or processing purchase lists (shipping orders G06Q10/083; order filling G06Q10/087)}
- G06Q 30/0635: {replenishment orders; recurring orders}
- G06Q 30/0639: {Locating goods or services, e.g. based on physical position of the goods or services within a shopping facility}
- G06Q 30/0641: {utilising user interfaces specially adapted for shopping}
- G06Q 40/02: Banking, e.g. interest calculation or account maintenance (credit or loans G06Q40/03)
- G06Q 10/083: Shipping
- G06Q 10/087: Inventory or stock management, e.g. order filling, procurement or balancing against orders
- G06Q 20/12: specially adapted for electronic shopping systems
- G06Q: INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR

## Abstract

An order fulfillment management system includes processing circuitry configured to receive merchant data indicative of a capability of a merchant to fulfill orders for a good. The processing circuitry is also configured to provide an output to a first consumer in response to the first consumer attempting to complete a purchase of the good from the merchant while the merchant data indicates that the merchant is unable to fulfill the orders for the good within a timeframe. The output includes a notification on a graphical user interface for visualization by the first consumer, and the notification is configured to discourage the first consumer from purchasing the good from the merchant by recommending an alternative action to the first consumer.

## Claims

### Claim 1

An order fulfillment management system, comprising:
processing circuitry configured to:
receive merchant data indicative of a capability of a merchant to fulfill orders for a good;
determine that a first consumer is attempting to complete a purchase of the good via a first webpage that enables the first consumer to add the good to an online cart presented on a graphical user interface of a consumer device, while the merchant data indicates that the merchant is unable to fulfill the orders for the good within a timeframe;
access consumer data related to the first consumer, wherein the consumer data comprises a balance of an account of the first consumer, an upcoming bill for the first consumer, or any combination thereof;
determine a personalized financial incentive to offer to the first consumer in exchange for performing an alternative action instead of the purchase, wherein the personalized financial incentive is personalized for the first consumer based on the balance of the account of the first consumer, the upcoming bill of the first consumer, or any combination thereof, and wherein the personalized financial incentive comprises a personalized amount of additional funds for deposit into the account of the first consumer;
receive an indication that the first consumer accessed the first webpage and added the good to the online cart presented on the graphical user interface of the consumer device;
in response to the indication that the first consumer accessed the first webpage and added the good to the online cart and the determination that the first consumer is attempting to complete the purchase of the good from the merchant using the graphical user interface of the consumer device, while the merchant data indicates that the merchant is unable to fulfill the orders for the good within the timeframe, output, on the graphical user interface of the consumer device, a recommendation of the alternative action to the first consumer, a virtual button that is selectable by the first consumer to complete the alternative action, and the personalized financial incentive that is offered to the first consumer in exchange for completing the alternative action in order to discourage the first consumer from completing the purchase of the good from the merchant; and
automatically deposit the personalized amount of additional funds into the account of the first consumer based on receiving an additional indication that the first consumer selected the virtual button on the graphical user interface of the consumer device.

### Claim 2 (depends on 1)

The order fulfillment management system of claim 1, wherein the alternative action comprises making a consumer deposit of monetary funds into the account of the first consumer.

### Claim 3 (depends on 2)

The order fulfillment management system of claim 2, wherein the recommendation comprises a link that, upon selection by the first consumer, automatically initiates the consumer deposit of the monetary funds into the account of the first consumer.

### Claim 4 (depends on 2)

The order fulfillment management system of claim 2, wherein the recommendation comprises a current balance of the account of the first consumer.

### Claim 5 (depends on 1)

The order fulfillment management system of claim 1, wherein the alternative action comprises delaying the purchase of the good from the merchant.

### Claim 6 (depends on 1)

The order fulfillment management system of claim 1, wherein the alternative action comprises paying the upcoming bill of the first consumer.

### Claim 7 (depends on 6)

The order fulfillment management system of claim 6, wherein the recommendation comprises a current balance of the upcoming bill and a due date of the upcoming bill.

### Claim 8 (depends on 1)

The order fulfillment management system of claim 1, wherein the alternative action comprises establishing periodic payments from the account or a payment account controlled by the first consumer, and the periodic payments allow for a completed purchase and delivery of the good at a time beyond the timeframe.

### Claim 9 (depends on 1)

The order fulfillment management system of claim 1, wherein the merchant data that indicates the merchant is unable to fulfill the orders for the good comprises merchant data indicating an inventory below a threshold inventory amount.

### Claim 10 (depends on 1)

The order fulfillment management system of claim 1, wherein the processing circuitry is configured to:
output, on the graphical user interface of the consumer device, an additional recommendation to the first consumer in response to the first consumer attempting to complete another purchase of the good from the merchant while the merchant data indicates that the merchant is able to fulfill the orders for the good;
wherein the additional recommendation is configured to encourage the first consumer to complete the purchase of the good from the merchant by providing a status of the account of the first consumer.

### Claim 11 (depends on 1)

The order fulfillment management system of claim 1, wherein the processing circuitry is configured to:
output an additional recommendation to a second consumer in response to the second consumer attempting to complete a respective purchase of the good from the merchant while the merchant data indicates that the merchant is unable to fulfill the orders for the good within the timeframe, wherein the recommendation and the additional recommendation are different from one another, and the processing circuitry is configured to generate the recommendation and the additional recommendation based on respective consumer data for the first consumer and the second consumer.

### Claim 12 (depends on 1)

The order fulfillment management system of claim 1, wherein the processing circuitry is configured to determine the personalized financial incentive based on previous responses of the first consumer to previously offered personalized financial incentives.

### Claim 13

An order fulfillment management system, comprising:
processing circuitry configured to:
receive merchant data indicative of a capability of a merchant to fulfill orders for a good;
determine that a consumer is attempting to complete a purchase of the good via a first webpage that enables the consumer to add the good to an online cart present on a graphical user interface of a consumer device, while the merchant data indicates that the merchant is unable to fulfill the orders for the good within a timeframe;
receive consumer data related to the consumer, wherein the consumer data comprises a balance of an account of the consumer, an upcoming bill for the consumer, or any combination thereof;
determine a personalized financial incentive to offer to the consumer in exchange for performing an alternative action instead of the purchase, wherein the personalized financial incentive is personalized for the consumer based on the balance of the account of the consumer, the upcoming bill for the consumer, or any combination thereof, and wherein the personalized financial incentive comprises a deposit of additional funds into the account of the consumer;
receive an indication that the consumer accessed the first webpage and added the good to the online cart presented on the graphical user interface of the consumer device;
in response to the indication that the consumer accessed the first webpage and added the good to the online cart and the determination that the consumer is attempting to complete the purchase of the good from the merchant using the graphical user interface of the consumer device, while the merchant data indicates that the merchant is unable to fulfill the order for the good within the timeframe, output, on the graphical user interface of the consumer device, a recommendation of the alternative action to the consumer, a virtual button that is selectable by the consumer to complete the alternative action, and the personalized financial incentive that is offered to the consumer in exchange for completing the alternative action in order to discourage the consumer from completing the purchase of the good from the merchant; and
automatically deposit the personalized amount of additional funds into the account of the consumer based on receiving an additional indication that the consumer selected the virtual button on the graphical user interface of the consumer device.

### Claim 14 (depends on 13)

The order fulfillment management system of claim 13, wherein the processing circuitry is configured to receive a respective priority level of the consumer and to select the alternative action based on the respective priority level.

### Claim 15 (depends on 13)

The order fulfillment management system of claim 13, wherein the consumer data additionally comprises a response of the consumer to a prior personalized notification that was configured to discourage the consumer from completing a respective purchase of another good.

### Claim 16 (depends on 13)

The order fulfillment management system of claim 13, wherein the processing circuitry is configured to utilize a machine learning algorithm to determine the personalized financial incentive.

### Claim 17

A method of operating an order fulfillment management system, the method comprising:
receiving, at processing circuitry, merchant data that indicates that a merchant is unable to fulfill orders for a good within a timeframe;
receiving, at the processing circuitry, consumer data related to a consumer, wherein the consumer data comprises a balance of an account of the consumer, an upcoming bill for the consumer, or any combination thereof;
receiving, at the processing circuitry, a request from the consumer to complete a purchase of the good from the merchant via a first webpage that enables the consumer to add the good to an online cart presented on a graphical user interface of a consumer device, while the merchant data indicates that the merchant is unable to fulfill the orders for the good within the timeframe;
determining, using the processing circuitry, a recommended action for the consumer, wherein the recommended action is an alternative to the purchase of the good from the merchant and is personalized for the consumer based on the consumer data;
determining, using the processing circuitry, a personalized financial incentive that is offered to the consumer in exchange for performing the recommended action, wherein the personalized financial incentive is personalized for the consumer based on the balance of the account of the consumer, the upcoming bill for the consumer, or any combination thereof, and the personalized financial incentive comprises a deposit of additional funds into the account of the consumer;
receive an indication that the consumer accessed the first webpage and added the good to the online cart presented on the graphical user interface of the consumer device;
in response to the indication that the consumer accessed the first webpage and added the good to the online cart and the determination that the consumer is attempting to complete the purchase of the good from the merchant using the graphical user interface of the consumer device, while the merchant data indicates that the merchant is unable to fulfill orders for the good within the timeframe, outputting, using the processing circuitry and on the graphical user interface of the consumer device, the recommended action to the consumer, a virtual button that is selectable by the consumer to complete the recommended action, and the personalized financial incentive that is offered to the consumer in exchange for completing the recommended action in order to discourage the consumer from completing the purchase of the good from the merchant; and
automatically depositing, using the processing circuitry, the personalized amount of additional funds into the account of the consumer based on receiving an additional indication that the consumer selected the virtual button on the graphical user interface of the consumer device.

### Claim 18 (depends on 17)

The method of claim 17, comprising:
determining, using the processing circuitry, a severity level at which the merchant is unable to fulfill the orders for the good within the timeframe; and
determining, using the processing circuitry, the personalized financial incentive that is appropriate for the consumer based on the severity level.