Communication forwarding based on content analysis

A server, comprising:

• a memory;
• and
• a processor, the processor configured to execute instructions stored in the memory to:
• store a communication directed to a recipient in a message box of the recipient, wherein the communication is an electronic communication, and wherein the message box is an electronic message box that stores electronic messages;
• identify a forwardee based on an analysis of the communication, wherein to identify the forwardee based on the analysis of the communication comprises to:
• obtain, using an automatic speech recognition (ASR) software that performs speech to text conversion, a portion of the communication;
• identify that the portion of the communication constitutes a greeting by template matching the portion of the communication to at least one greeting template of a set of greeting template;
• identify a name in the greeting based on the at least one greeting template;
• determine whether the name in the greeting corresponds to the recipient;
• and
• in response to determining that the name in the greeting does not correspond to the recipient, identify the forwardee based on the name in the greeting;
• receive a request to transmit the communication to the forwardee;
• and
• forward the communication to a message box of the forwardee.

A non-transitory computer readable medium storing instructions operable to cause one or more processors of a server to perform operations comprising:

• storing a communication directed to a recipient in a message box of the recipient, wherein the communication is an electronic communication, and wherein the message box is an electronic message box that stores electronic messages;
• identifying a forwardee based on an analysis of the communication, wherein identifying the forwardee based on the analysis of the communication comprises:
• obtaining, using an automatic speech recognition (ASR) software that performs speech to text conversion, a portion of the communication;
• identifying that the portion of the communication constitutes a greeting by template matching the portion of the communication to at least one greeting template of a set of greeting template;
• identifying a name in the greeting based on the at least one greeting template;
• determining whether the name in the greeting corresponds to the recipient;
• and
• in response to determining that the name in the greeting does not correspond to the recipient, identifying the forwardee based on the name in the greeting;
• receiving a request to transmit the communication to the forwardee;
• and
• forwarding the communication to a message box of the forwardee.