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AssigneeUnited Services Automobile Association (USAA)
InventorsEmily Margaret Gray, Ross Andrew Thiele, David Alexander Lilley, Justin Dax Haslam, Brad D. Wells, Vijay Jayapalan, Debra Randall Casillas, Michael Patrick Bueche, Jr.
Estimating the term…
Methods and systems described in this disclosure are directed to authentication of calling parties. The authentication of calling parties applies to simultaneous voice and/or data communications with multiple parties over multiple electronic mediums including a variety of electronic devices. A user can continue to maintain a data exchange session with a representative of an entity offering the goods or services of interest to the user across more than one user device. In some embodiments, a user can invite other parties in a multi-party call involving the user and the representative. Various embodiments for multi-party and multi-device authentication mechanisms are described herein. In some embodiments, the system calculates an estimated call waiting time for a user to speak with the representative.
A method comprising:
A system comprising:
A non-transitory computer-readable medium storing instructions that, when executed by a computing system, cause the computing system to perform operations comprising:
Dependencies are inferred from the claim text.