Providing solutions on an error occurred
AssigneeHewlett-Packard Development Company, L.P.
InventorsSung Hoon Bae, Ki Young Hwang, Han Sung Kim, Ho Sung Han, Seung Wook Hong, Han Nam Kim
Life of this patent
Estimating the term…
Abstract
An example error handling method includes detecting an error in an image forming apparatus, transmitting error information regarding the detected error to an external apparatus, identifying an error category based on the error information, providing a solution corresponding to the error information to the image forming apparatus based on the identified error category, transmitting result information obtained by applying the provided solution to the external apparatus, and updating the provided solution based on the result information.
Claims15
An error handling method comprising:
- detecting an error in an image forming apparatus;
- transmitting error information regarding the detected error to an external apparatus;
- identifying an error category based on the error information;
- providing a solution corresponding to the error information to the image forming apparatus based on the identified error category;
- applying the provided solution at the image forming apparatus;
- transmitting result information obtained by applying the provided solution at the image forming apparatus to the external apparatus;
- and
- updating the provided solution at the external apparatus based on the result information.
A server comprising:
- a communicator to communicate with an external apparatus;
- and
- a processor, wherein the processor is to:
- receive error information regarding an error that occurred at an image forming apparatus via the communicator,
- identify an error category based on the received error information,
- provide a solution corresponding to the error information based on the identified error category to the image forming apparatus via the communicator,
- receive result information obtained by applying the solution from the image forming apparatus via the communicator, and
- update the solution based on the received result information from the image forming apparatus.
A non-transitory computer-readable recording medium on which a program for performing an error handling method is recorded, the non-transitory computer-readable recording medium comprising:
- instructions to receive error information regarding an error that occurred at an image forming apparatus;
- instructions to identify an error category based on the received error information;
- instructions to provide a solution corresponding to the error information based on the identified error category;
- instructions to receive result information obtained by applying the solution;
- and
- instructions to update the solution based on the received result information.
Dependencies are inferred from the claim text.