User call quality improvement

A system configured for improving call quality at a user equipment, the system comprising:

• at least one processor;
• at least one memory storing instructions, when executed by the at least one processor, performs a method that includes:
• receiving, from a user equipment having multiple communication interfaces, a request to test call quality of a first wireless communication interface of the user equipment,
• wherein the user equipment is one of a plurality of user equipment located in a geographical area;
• obtaining an audio sample from the user equipment via the first wireless communication interface;
• determining a quality metric of the first wireless communication interface in part based on the received audio sample;
• tracking quality metrics associated with remaining of the plurality of user equipment located in the geographical area;
• and
• in response to determining that a service interruption exists in the geographical area based on the quality metric of the first wireless communication interface and the quality metrics associated with the remaining of the plurality of user equipment located in the geographical area, transmitting a notification to the user equipment,
• wherein the notification to the user equipment,
• wherein the notification includes at least one recommendation that the user equipment be switched from the first wireless communication interface to a second communication interface in the multiple communication interfaces on the user equipment,
• wherein the second communication interface is different from the first wireless communication interface.

A computer-implemented method in a telecommunications network for improving call quality at a mobile device, the method comprising:

• transmitting, by a mobile device having multiple communication interfaces, a request to a network server to test call quality of a first wireless communication interface of the mobile device,
• wherein the mobile device is one of a plurality of mobile devices located in a geographical area;
• providing an audio sample from the mobile device to the network server via the first wireless communication interface;
• and
• receiving a notification from the network server indicating that a service interruption exists in the geographical area based on the audio sample from the mobile device and one or more audio samples from other mobile devices in the plurality of mobile devices, wherein the notification includes at least one recommendation that the mobile device be switched from the first wireless communication interface to a second wireless communication interface in the multiple wireless communication interfaces on the mobile device,
• wherein the second wireless communication interface is different from the first wireless communication interface.