Systems and methods for operating an interactive voice response system

A system for operating a mobile application using natural language commands, the system comprising:

• one or more physical processors configured by machine-readable instructions to:
• obtain a command for initiating an intelligent voice assistant (IVA) system during a call between a mobile device operated by a user and an automated call handling system, wherein the initiating command comprises a haptic input effectuated on the mobile device, and wherein the IVA system is configured to receive user input comprising natural language commands for operating the automated call handling system, wherein the automated call handling system is associated with an interactive voice response (IVR) system, the IVR system comprising a plurality of IVR prompts;
• obtain a first natural language command from the mobile device microphone;
• determine a first user action based on the first natural language command, wherein the first user action specifies a first user request, wherein the first user request comprises at least one of an inquiry for obtaining a credit card account balance;
• identify an IVR prompt corresponding to the first user action from the plurality of IVR prompts, wherein the IVR prompt comprises information related to the first user request;
• transmit the determined first user action to the automated call handling system;
• obtain a first audio response from the automated call handling system in response to the transmitted first user action, wherein the first audio response comprises the credit card account balance obtained in response to the first user request;
• and
• transmit the first audio response to the user upon determining that the first audio response comprises information associated with the first user request by presenting a textual response corresponding the first audio response within a graphic user interface of the mobile device operated by the user;
• transmit a request to the automated call handling system to prevent the identified IVR prompt from being heard by the user;
• wherein the textual response corresponding the first audio response is presented simultaneously with the transmission of the first audio response.