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US 12,143,538 B2Granted
Communication logging system
OwnerKaren Paulsoninventor
Life of this patent
Estimating the term…
Abstract
A communication logging system facilitates communications between two or more users. A secured database stores communications from each user, and the system notifies the intended recipients of the communications. The system records times of creation of the communications, times of access to the communications, and who created and/or accessed the communications. The communications may not be altered or deleted once recorded, so there is a permanent source of reliable evidence as to the content of the communications and information associated therewith.
Claims17
A method for recording, securing and accessing a communication between a first user and a second user, comprising:
- recording a communication between a first user and a second user, the communication comprising audio;
- storing the communication in an event database of a communication logging system, including a first time stamp record comprising a time the recorded communication was recorded and a length of the recorded communication;
- restricting access to the event database such that none of the recorded communication and the first time stamp record can be modified or deleted, thereby providing an unalterable record of the communication and the first time stamp record;
- confirming an identity of an administrator based on a security identification provided by the administrator, the administrator being a third-party not a party to the communication;
- allowing the administrator to access the communication logging system based upon the confirmation of the identity of the administrator;
- receiving a request from the administrator for a report comprising contents of the recorded communication in the form of one of an actual audio recording or a printout thereof, and the first time stamp;
- and
- providing the report to the administrator.
5 more elements
A system for logging a recorded communication between a first user and a second user, comprising a computer having one or more processors executing instructions to implement software modules, the system comprising:
- a storage device having a user database having stored therein a security identification of a first user and a security identification of a second user;
- an event database configured to store recorded communications, time stamp records associated with the recorded communications, and status information associated with the recorded communications;
- a message recording module configured to:
- a) record an audio communication between the first user and the second user;
- b) associate the recorded communication as having been between the first user and the second user;
- and c) store the recorded communication in the event database;
- a recorded communication module configured to:
- a) enable the first user and second user to access the recorded communication by requiring the respective user to access the system using the respective security identification;
- and b) access the recorded communication stored in the event database;
- a time-stamp module configured to:
- a) generate a first time stamp record comprising a time the recorded communication was recorded and a length of the recorded communication, by identifying the time the recorded communication was recorded and determining the length of the recorded communication;
- b) generate a second time stamp record comprising a time the recorded communication was accessed by the respective user, by identifying a time the recorded communication was accessed by the respective user;
- c) store the first time stamp record in the event database;
- and d) store the second time stamp record in the event database;
- and
- a master control module configured to:
- a) prevent modification or deletion of any of the recorded communication, the first time stamp record, and the second time stamp record in the event database, such that the event database provides an unalterable record of each recorded communication, the first time stamp record, and the second time stamp record;
- b) produce a report of selected contents of the event database including the contents of the recorded communication in the form of one of an actual audio recording or a printout thereof, the first time stamp, and the second time stamp;
- and (c) provide administrator secured access to obtain a report by:
- confirming an identity of an administrator based on a security identification provided by the administrator, the administrator being a third-party not a party to the communication, allowing the administrator to access the system based upon the confirmation of the identity of the administrator, receiving a request from the administrator for a report comprising the recorded communication and the first time stamp, and providing the report to the administrator.
17 more elements
Dependencies are inferred from the claim text.