System and method for processing high frequency callers

A call processing system, comprising:

• a communications interface;
• a memory, and a controller programmed to:
• monitor a frequency of call activity for a plurality of callers;
• determine reception of a call from a high frequency caller;
• and
• retrieve from the memory predicted information to be requested from the high frequency caller prior to the high frequency caller being voice connected with a company service representative;
• determine a time frequency to provide the notification to the caller containing the retrieved predicted information prior to the high frequency caller being voice connected with a company service representative;
• confirm with the high frequency caller whether the predicted information is accurate for the information being requested from the high frequency caller;
• and
• provide, after caller confirmation, a notification to the detected high frequency caller containing content predicted to be responsive to the predicted information request prior to the high frequency caller being voice connected with a company service representative.