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US 12,120,591 B2Granted
Outbound SMS notifications to emergency callers
AssigneeRapidDeploy, Inc.
InventorsReinhard Ekl, Steven Raucher
Life of this patent
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Abstract
An emergency system for sending outbound messages to emergency callers receives data signals related to emergency calls that have been answered at a public safety answering point (PSAP) and data signals related to emergency calls that have not been answered. A user of the emergency system can select a geographic area, e.g., an area with a high volume of unanswered calls, and configure a message to be sent to the phone numbers associated with unanswered emergency calls within the geographic area.
Claims17
An emergency system for sending outbound messages, the system comprising:
- a data ingestion module to receive a first data signal comprising a first location and a first phone number and a second data signal comprising a second location and a second phone number, the first data signal corresponding to an unanswered emergency call that is on hold and the second data signal corresponding to an answered emergency call;
- a web server to:
- provide a user interface comprising a map and a signal indicator, the signal indicator positioned on the map at the first location;
- and
- receive a user selection of a geographic region on the map;
- and
- a messaging interface to:
- receive the selected geographic region from the web server, the selected geographic region associated with a message;
- determine that the first location and second location are inside the selected geographic region;
- determine that the first data signal corresponds to an unanswered emergency call and the second data signal corresponds to an answered emergency call;
- and
- transmit the message to the first phone number associated with the data signal corresponding to the unanswered emergency call associated with the selected geographic region, the message being transmitted while the unanswered emergency call is on hold;
- wherein the message is not transmitted to the second phone number based on the determination that the second data signal corresponds to the answered emergency call.
10 more elements
A method for sending outbound messages from an emergency system, the method comprising:
- receiving a first data signal comprising a first location and a first phone number and a second data signal comprising a second location and a second phone number, the first data signal corresponding to an unanswered emergency call that is on hold and the second data signal corresponding to an answered emergency call;
- providing a user interface comprising a map and a signal indicator, the signal indicator positioned on the map at the first location;
- receiving a user selection of a geographic region on the map;
- receiving a message associated with the geographic region;
- determining that the first location and second location are inside the selected geographic region;
- determining that the first data signal corresponds to an unanswered emergency call and the second data signal corresponds to an answered emergency call;
- and
- transmitting the message to the first phone number associated with the first data signal corresponding to the unanswered emergency call associated with the selected geographic region, the message being transmitted while the unanswered emergency call is on hold;
- wherein the message is not transmitted to the second phone number based on the determination that the second data signal corresponds to the answered emergency call.
6 more elements
A non-transitory computer-readable storage medium storing instructions that, when executed by a processor, cause the processor to:
- receive a first data signal comprising a first location and a first phone number and a second data signal comprising a second location and a second phone number, the first data signal corresponding to an unanswered emergency call that is on hold and the second data signal corresponding to an answered emergency call;
- provide a user interface comprising a map and a signal indicator, the signal indicator positioned on the map at the first location;
- receive a user selection of a geographic region on the map;
- receive a message associated with the geographic region;
- determine that the first location and second location are inside the selected geographic region;
- determine that the first data signal corresponds to an unanswered emergency call and the second data signal corresponds to an answered emergency call;
- and
- transmit the message to the first phone number associated with the first data signal corresponding to the unanswered emergency call associated with the selected geographic region, the message being transmitted while the unanswered emergency call is on hold;
- wherein the message is not transmitted to the second phone number based on the determination that the second data signal corresponds to the answered emergency call.
6 more elements
Dependencies are inferred from the claim text.