Providing health urgency context for incoming calls
AssigneeOptum, Inc.
InventorsRamprasad Anandam Gaddam, Gregory J. Boss, Jon Kevin Muse, Kristine Xu
Life of this patent
Estimating the term…
Abstract
A computing device may receive, from a remote computing device, a request to establish a communication session with the remote computing device and contextual information indicative of an urgency level of the communication session. The computing device may output, at one or more output devices, the contextual information indicative of the urgency level of the communication session and at least one of: haptic output or an audible alert that indicates the request to establish the communication session.
Claims18
A computer-implemented method comprising:
- receiving, by one or more processors of a computing device from a remote computing device, while a do not disturb feature of the computing device is active at the computing device, a request to establish a communication session with the remote computing device and contextual information indicative of an urgency level of the communication session;
- determining, by the one or more processors and based at least in part on the contextual information indicative of the urgency level of the communication session, to bypass the do not disturb feature of the computing device;
- and
- in response to determining to bypass the do not disturb feature of the computing device, outputting, by the one or more processors, the contextual information indicative of the urgency level of the communication session and at least one of:
- haptic output or an audible alert that indicates the request to establish the communication session.
A computing device comprising:
- one or more output devices;
- and
- one or more processors configured to:
- receive, from a remote computing device, while a do not disturb feature of the computing device is active at the computing device, a request to establish a communication session with the remote computing device and contextual information indicative of an urgency level of the communication session;
- determine, based at least in part on the contextual information indicative of the urgency level of the communication session, to bypass the do not disturb feature of the computing device;
- and
- in response to determining to bypass the do not disturb feature of the computing device, output, at the one or more output devices, the contextual information indicative of the urgency level of the communication session and at least one of:
- haptic output or an audible alert that indicates the request to establish the communication session.
One or more non-transitory computer-readable storage media comprising instructions stored thereon that, when executed, cause one or more processors of a computing device to:
- receive, from a remote computing device, while a do not disturb feature of the computing device is active at the computing device, a request to establish a communication session with the remote computing device and contextual information indicative of an urgency level of the communication session;
- determine, based at least in part on the contextual information indicative of the urgency level of the communication session, to bypass the do not disturb feature of the computing device;
- and
- in response to determining to bypass the do not disturb feature of the computing device, output, at one or more output devices, the contextual information indicative of the urgency level of the communication session and at least one of:
- haptic output or an audible alert that indicates the request to establish the communication session.
Dependencies are inferred from the claim text.