# US 12,119,003 B2 · Methods and systems for combined voice and signaling > Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt - Number: US 12,119,003 B2 - Document ID: US12119003B2 - Status: Granted - Kind: B2 - Application number: 18/393,319 - Filed: 2023-12-21 - Published: 2024-06-27 - Granted: 2024-10-15 - Earliest claimed: 2022-12-21 - Assignees: Liveperson, Inc. - Applicants: Liveperson, Inc. - Inventors: Thorsten Ohrstrom Sandgren - Web page: https://patentgrep.com/patent/US12119003B2 ## CPC - G10L 15/22: Procedures used during a speech recognition process, e.g. man-machine dialogue - H04M 3/5166: {in combination with interactive voice response systems or voice portals, e.g. as front-ends} - H04L 51/02: using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages - H04M 3/5183: {Call or contact centers with computer-telephony arrangements} - H04M 3/58: Arrangements for transferring received calls from one subscriber to another; Arrangements affording interim conversations between either the calling or the called party and a third party (substation line holding circuits H04M1/80) - H04M 7/1295: {Details of dual tone multiple frequency signalling} - H04W 76/14: Direct-mode setup - G10L 2015/223: {Execution procedure of a spoken command} - H04M 2203/6009: Personal information, e.g. profiles or personal directories being only provided to authorised persons - G10L: SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING - H04M: TELEPHONIC COMMUNICATION (circuits for controlling other apparatus via a telephone cable and not involving telephone switching apparatus G08) - H04L: TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION (arrangements common to telegraphic and telephonic communication H04M) - H04W: WIRELESS COMMUNICATION NETWORKS (broadcast communication H04H; communication systems using wireless links for non-selective communication, e.g. wireless extensions H04M1/72) ## Abstract A computing device of a communication network may generate a first connection context that can manage a first voice connection between a first device and a second device. A signal may be received over the first connection context indicative of a request by the first device. In response, the computing device may connect the first device to a second connection context that can manage a second voice connection between the first device and an automated service such as a communication bot. The first device can transmit natural language requests to the automated service. The automated service facilitates execution of the natural language requests by the computing device. ## Claims ### Claim 1 A method comprising: generating a first connection context configured to manage a first voice connection between a first device and a second device; receiving, by the first connection context, a signal over the first voice connection, the signal indicative of a request by the first device; connecting, in response to receiving the signal, the first device to a second connection context, the second connection context being configured to manage a second voice connection between the first device and a third device, and wherein connecting the first device to the second connection context causes the first device to be disconnected from the first connection context; receiving, by the second connection context, a command interpreted from a communication associated with the first device; and connecting, in response to executing the command, the third device to the second connection context which causes the second device to be disconnected from the second connection context. ### Claim 2 (depends on 1) The method of claim 1, wherein the first connection context filters the signal to prevent the signal from being detected by the second device. ### Claim 3 (depends on 1) The method of claim 1, wherein the signal is an audible tone detected by a dual-tone multi-frequency system. ### Claim 4 (depends on 1) The method of claim 1, wherein the third device includes an automated communication service configured to interact with the first device using natural language. ### Claim 5 (depends on 1) The method of claim 1, further comprising: connecting the first device to the first connection context, the first device being configured to resume communications with the second device. ### Claim 6 (depends on 1) The method of claim 1, further comprising: connecting an automated service to the first connection context, the automated service being configured to transmit content to the second device. ### Claim 7 A system comprising: one or more processors; and a machine-readable storage medium storing instructions that when executed by the one or more processors, cause the one or more processors to perform operations including: generating a first connection context configured to manage a first voice connection between a first device and a second device; receiving, by the first connection context, a signal over the first voice connection, the signal indicative of a request by the first device; connecting, in response to receiving the signal, the first device to a second connection context, the second connection context being configured to manage a second voice connection between the first device and a third device, and wherein connecting the first device to the second connection context causes the first device to be disconnected from the first connection context; receiving, by the second connection context, a command interpreted from a communication associated with the first device; and connecting, in response to executing the command, the third device to the second connection context which causes the second device to be disconnected from the second connection context. ### Claim 8 (depends on 7) The system of claim 7, wherein the first connection context filters the signal to prevent the signal from being detected by the second device. ### Claim 9 (depends on 7) The system of claim 7, wherein the signal is an audible tone detected by a dual-tone multi-frequency system. ### Claim 10 (depends on 7) The system of claim 7, wherein the third device includes an automated communication service configured to interact with the first device using natural language. ### Claim 11 (depends on 7) The system of claim 7, wherein the operations further include: connecting the first device to the first connection context, the first device being configured to resume communications with the second device. ### Claim 12 (depends on 7) The system of claim 7, wherein the operations further include: connecting an automated service to the first connection context, the automated service being configured to transmit content to the second device. ### Claim 13 A non-transitory machine-readable storage medium storing instructions that when executed by one or more processors, cause the one or more processors to perform operations including: generating a first connection context configured to manage a first voice connection between a first device and a second device; receiving, by the first connection context, a signal over the first voice connection, the signal indicative of a request by the first device; connecting, in response to receiving the signal, the first device to a second connection context, the second connection context being configured to manage a second voice connection between the first device and a third device, and wherein connecting the first device to the second connection context causes the first device to be disconnected from the first connection context; receiving, by the second connection context, a command interpreted from a communication associated with the first device; and connecting, in response to executing the command, the third device to the second connection context which causes the second device to be disconnected from the second connection context. ### Claim 14 (depends on 13) The non-transitory machine-readable storage medium of claim 13, wherein the first connection context filters the signal to prevent the signal from being detected by the second device. ### Claim 15 (depends on 13) The non-transitory machine-readable storage medium of claim 13, wherein the signal is an audible tone detected by a dual-tone multi-frequency system. ### Claim 16 (depends on 13) The non-transitory machine-readable storage medium of claim 13, wherein the third device includes an automated communication service configured to interact with the first device using natural language. ### Claim 17 (depends on 13) The non-transitory machine-readable storage medium of claim 13, wherein the operations further include: connecting the first device to the first connection context, the first device being configured to resume communications with the second device.