Systems and methods for contextual communication between devices
AssigneeMassachusetts Mutual Life Insurance Company
InventorsSarah Porter, Zizhen Wu, Marcy Daniels
Life of this patent
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Abstract
An artificial intelligence (AI) model, using logistic regression and gradient boosting tree, may determine a priority score for a user. The priority score may be associated with a likelihood of redemption of investment funds of the user by the user. Based on the priority score for the user, a server may prioritize transmission of a communication message to the user via one of a plurality of communication channels. The communication message may describe why the user should continue with their investment funds without redemption.
Claims20
A computer-implemented method comprising:
- executing, by a computer, an artificial intelligence model configured to identify a priority score corresponding to a likelihood that a user will redeem an asset within a time period at an amount higher than a previous time period, wherein the artificial intelligence model has been trained using a training dataset comprising data indicative of effect of an intervention on a redemption rate of a set of historical users;
- when the priority score satisfies a threshold value, initiating, by the computer, a call to the user;
- and
- when the priority score does not satisfy the threshold value, transmitting, by the computer, an electronic message to the user.
A system comprising:
- a computer-readable medium having a set of non-transitory instructions, that when executed, cause a processor to:
- execute an artificial intelligence model configured to identify a priority score corresponding to a likelihood that a user will redeem an asset within a time period at an amount higher than a previous time period, wherein the artificial intelligence model has been trained using a training dataset comprising data indicative of effect of an intervention on a redemption rate of a set of historical users;
- when the priority score satisfies a threshold value, initiate a call to the user;
- and
- when the priority score does not satisfy the threshold value, transmit an electronic message to the user.
Dependencies are inferred from the claim text.