Initiate “send information via text” button during a branded call
AssigneeT-Mobile Innovations LLC
InventorsMelodie Magdalene Sobrenilla, Derrick Lynn Ives
Life of this patent
Estimating the term…
Abstract
Systems and methods for providing voice assisted data during a branded voice session via a telecommunication network include a provider device including an in-call dialer interface, a cell site, and message management circuitry communicatively coupled to a call center. The provider device is structured to receive an indication of an in-call message during a branded voice session, determine a call address responsive to receiving the indication of the in-call message, generate a message interface including the call address, receive, by the message interface, the voice assisted data, and based on the call address, provide the voice assisted data during the branded voice session.
Claims20
A method for providing voice assisted data during a branded voice session via a telecommunication network, the method comprising:
- receiving, via a provider device employed by an end-user caller comprising an in-call dialer interface and a message initiator, an indication of an in-call message during a branded voice session;
- determining a call address responsive to receiving the indication of the in-call message, the call address identifying a receiver device to receive voice assisted data, wherein the receiver device is communicatively coupled to session management circuitry of a call center;
- generating, at the provider device, a message interface comprising the call address;
- receiving, by the message interface, the voice assisted data provided by the end-user caller;
- and
- based on the call address, providing, by the provider device, the voice assisted data during the branded voice session to the receiver device.
Computer-readable storage media having non-transitory computer-executable instructions embodied thereon that, when executed by one or more processors, cause the one or more processors to:
- receive, via a provider device employed by an end-user caller comprising an in-call dialer interface and a message initiator, an indication of an in-call message during a branded voice session;
- determine a call address responsive to receiving the indication of the in-call message, the call address identifying a receiver device to receive voice assisted data, wherein the receiver device is communicatively coupled to session management circuitry;
- generate, at the provider device, a message interface comprising the call address;
- receive, by the message interface, the voice assisted data provided by the end-user caller;
- and
- based on the call address, provide by the provider device, the voice assisted data during the branded voice session to the receiver device.
A system for providing voice assisted data during a branded voice session via a telecommunication network, the system comprising:
- a provider device employed by an end-user caller comprising an in-call dialer interface;
- a cell site;
- and
- message management circuitry communicatively coupled to the cell site and a call center, the provider device structured to:
- receive, via the in-call dialer interface comprising a text button, an indication of an in-call message during a branded voice session;
- determine a call address responsive to receiving the indication of the in-call message, the call address to identify a receiver device to receive voice assisted data, wherein the receiver device is communicatively coupled to session management circuitry;
- generate, at the provider device, a message interface comprising the call address responsive;
- receive, by the message interface, the voice assisted data provided by the end-user caller;
- and
- based on the call address, provide the voice assisted data during the branded voice session to the receiver device.
Dependencies are inferred from the claim text.