# US 12,004,839 B2 · Computer-assisted patient navigation and information systems and methods

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- Number: US 12,004,839 B2
- Document ID: US12004839B2
- Status: Granted
- Kind: B2
- Application number: 18/165,287
- Filed: 2023-02-06
- Published: 2023-06-15
- Granted: 2024-06-11
- Earliest claimed: 2015-02-09
- Assignees: Forge Laboratories, LLC
- Applicants: Forge Laboratories, LLC
- Inventors: Randall S. Hickle; Christopher K. Allen; Jason Paul Derouen
- Web page: https://patentgrep.com/patent/US12004839B2

## CPC

- A61B 5/0022: {Monitoring a patient using a global network, e.g. telephone networks, internet}
- A61B 5/021: Measuring pressure in heart or blood vessels
- A61B 5/746: {Alarms related to a physiological condition, e.g. details of setting alarm thresholds or avoiding false alarms}
- A61B 5/7465: {Arrangements for interactive communication between patient and care services, e.g. by using a telephone network (telemetry of measured physiological signal A61B5/0002)}
- A61B 5/747: {in case of emergency, i.e. alerting emergency services}
- G06Q 10/10: Office automation; Time management
- G16H 10/60: for patient-specific data, e.g. for electronic patient records
- G16H 40/20: for the management or administration of healthcare resources or facilities, e.g. managing hospital staff or surgery rooms
- G16H 40/63: for local operation
- G16H 40/67: for remote operation
- H04M 3/5183: {Call or contact centers with computer-telephony arrangements}
- H04M 3/5232: {Call distribution algorithms}
- A61B 5/024: Measuring pulse rate or heart rate
- A61B 5/14532: {for measuring glucose, e.g. by tissue impedance measurement}
- A61B 5/14542: {for measuring blood gases (A61B5/14551 takes precedence)}
- G06Q 40/08: Insurance
- G16H 50/20: for computer-aided diagnosis, e.g. based on medical expert systems
- A61B: DIAGNOSIS; SURGERY; IDENTIFICATION (usefulness limited to only animals A61D)
- G06Q: INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G16H: HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
- H04M: TELEPHONIC COMMUNICATION (circuits for controlling other apparatus via a telephone cable and not involving telephone switching apparatus G08)

## Abstract

A computer-assisted patient navigational communication system for receiving electronic and oral communications from a patient, scanning data to determine the medical needs of the patient, and displaying relevant information to appropriate medical personnel who can immediately advise the patient of the most appropriate source of medical assistance relating to the patient's identified symptoms.

## Claims

### Claim 1

A virtual medical system for efficiently navigating a patient through many levels of health care to an appropriate level and healthcare provider, said virtual medical system comprising:
a) a call center having navigation personnel and communication facilities providing for communications between said patient and said navigation personnel of the call center, said navigation personnel comprising healthcare providers who either (i) provide assessment, diagnosis, treatment, and/or education to said patient, or (ii) further navigate the patient to the most appropriate healthcare provider within or outside the call center for assessing, diagnosing and/or treating the patient's symptoms;
b) said call center being arranged and configured for receiving, recording, and displaying patient physiological data from one or more of the following sources: physiological monitors possessed by the patient, remote facilities with patient physiological monitors and/or patient physiological data in the patient's electronic health records, and health care personnel associated with the patient; and
c) said communications and said patient physiological data enabling said navigation personnel to quickly assess, diagnose, treat, educate, and/or refer said patient to one or more of the following: a laboratory, imaging facility, pharmacy, home health personnel, therapists, ambulance services, hospitals, emergency room, physicians and/or medical specialists for the patient's medical condition.

### Claim 2 (depends on 1)

The system according to claim 1, wherein said patient suffers from a chronic disease and said virtual medical system provides for assessment, diagnosis, tests, treatments, education, engagement, monitoring, and management of said patient's chronic disease.

### Claim 3 (depends on 2)

The system according to claim 2, wherein said system further communicates with said patient and said patient's primary care physician regarding alerts and abnormalities of said patient's physiological data.

### Claim 4

A computer-assisted navigational communication system for immediate determination of a remotely monitored medical patient's needs and for guidance of the patient to a medical provider responsive to the patient's symptoms, said system comprising:
a) an external system interface configured for receiving patient physiological data and patient historical medical data, and configured for formatting said patient data in a prescribed format to form electronic medical record data;
b) an enablement system configured for analyzing said electronic medical record data, identifying abnormalities, and transferring information pertaining to said abnormalities to navigation personnel associated with a navigation station, wherein said navigation personnel has credentials suitable to direct said patient to an appropriate medical care provider;
c) an internal system interface configured for providing a combined view of said electronic medical record data to said navigation personnel; and
d) a navigation station configured for inbound and outbound oral and data communications between or among two or more of said patient, navigation personnel, and medical care providers including one or more of the following: nurse, nurse assistant, physician assistant, physician, pharmacy personnel, lab personnel, imaging facility personnel, emergency room personnel, hospitals, ambulance services, and rehabilitation services.

### Claim 5 (depends on 4)

The system according to claim 4, wherein said patient data is obtained from one or more of the following sources: a kiosk with physiological diagnostic equipment, home health monitors with communication connections, facility equipment of prisons, facility equipment of nursing homes, facility equipment of rehab centers, employer institutions, consulting physicians, laboratories, and/or imaging centers.

### Claim 6 (depends on 4)

The system according to claim 4, wherein said patient is a member of an organization, said patient having an organizational member identification number and password, wherein said patient can log in using their organizational member identification number and password to communicate said patient physiological data via voice and data communications to said navigational communication system, and said navigational communication system receives said patient physiological data and updates said patient physiological data in said patient's electronic medical record, and said navigational communication system scans said electronic medical record to identify one or more abnormalities of the patient physiologic data, said navigational communication system displays the electronic medical record and alerts said navigation station that the electronic medical record is being displayed, and said navigational communication system communicates through electronic and/or oral communications between said navigation station and said patient to alert said patient of said abnormalities and direct said patient to an appropriate medical service provider.