# US 12,004,052 B2 · Communication apparatus configured to manage user identification queries and render user identification interfaces within a group-based communication system > Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt - Number: US 12,004,052 B2 - Document ID: US12004052B2 - Status: Granted - Kind: B2 - Application number: 17/576,752 - Filed: 2022-01-14 - Published: 2022-05-05 - Granted: 2024-06-04 - Earliest claimed: 2020-01-31 - Assignees: Salesforce, Inc. - Applicants: Slack Technologies, LLC - Inventors: Jason Klym; Venkatraju Venkatanaranappa; Michael Demmer - Web page: https://patentgrep.com/patent/US12004052B2 ## CPC - H04L 12/1822: {Conducting the conference, e.g. admission, detection, selection or grouping of participants, correlating users to one or more conference sessions, prioritising transmission} - H04W 4/08: User group management - H04L 12/1859: {adapted to provide push services, e.g. data channels} - H04L 12/1863: {comprising mechanisms for improved reliability, e.g. status reports (arrangements for detecting or preventing errors by carrying supervisory signal the return channel H04L1/16)} - H04L 67/568: Storing data temporarily at an intermediate stage, e.g. caching - H04L 67/75: Indicating network or usage conditions on the user display - H04L 51/216: Handling conversation history, e.g. grouping of messages in sessions or threads - H04L 63/104: {Grouping of entities} - H04L: TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION (arrangements common to telegraphic and telephonic communication H04M) - H04W: WIRELESS COMMUNICATION NETWORKS (broadcast communication H04H; communication systems using wireless links for non-selective communication, e.g. wireless extensions H04M1/72) ## Abstract Various embodiments of the present invention are directed to a communications apparatus and associated methods configured for managing user identification queries. The communication apparatus is configured to receive a user identification query comprising a requesting user identifier and a target user identifier, compare the target user identifier to a user status cache associated with the requesting user identifier to determine a known status, an unknown status, or a pending status, and cause rendering of a known user identification interface or a limited user identification interface. In some embodiments, the communication apparatus is configured to transmit a client device hold instruction in response to determining the pending status for the target user identifier with respective to a given requesting user identifier. Various embodiments discussed herein mediate and resolve voluminous user identification queries through a specially configured group-based caching service and associated system architecture. ## Claims ### Claim 1 A computer-implemented method comprising: retrieving a user identification query associated with a group-based communication interface, the user identification query comprising a requesting user identifier of a requesting user and a target user identifier of a target user; causing, based at least in part on a determination of a known status for the target user identifier, rendering of a first known user identification interface to the group-based communication interface, wherein the first known user identification interface includes a first subset of a plurality of information items corresponding to the target user; detecting user engagement of a component of the first known user identification interface; and based at least in part on detecting the user engagement, causing rendering of a second known user identification interface, wherein the second known user identification interface includes a second subset of the plurality of information items corresponding to the target user, wherein the second subset includes at least one information item absent from the first subset. ### Claim 2 (depends on 1) The computer-implemented method of claim 1, wherein the user identification query comprises a first user identification query, the target user comprises a first target user, the target user identifier comprising a first target user identifier, the determination comprises a first determination, and the method further comprising: retrieving a second user identification query associated with the group-based communication interface, the second user identification query comprising the requesting user identifier and a second target user identifier of a second target user; and causing, based at least in part on a second determination of an unknown status for the second target user identifier, rendering of a limited user identification interface to the group-based communication interface, wherein the limited user identification interface includes a notification that the requesting user is unable to at least one of (i) send a direct message to the second target user, or (ii) share data with the second target user. ### Claim 3 (depends on 1) The computer-implemented method of claim 1, wherein the plurality of information items are associated with a user profile of the target user. ### Claim 4 (depends on 3) The computer-implemented method of claim 3, wherein the plurality of information items associated with the user profile of the target user include two or more of: a photo of the target user; an avatar of the target user; an image associated with the target user; a short name or handle of the target user; a real name of the target user; an office location of the target user; a status of the target user; a local time of the target user; a title of the target user; languages spoken by the target user; a name of a supervisor of the target user; a department of the target user, a phone number of the target user; an email address of the target user; projects shared between the target user and the requesting user; or workplaces shared between the target user and the requesting user. ### Claim 5 (depends on 1) The computer-implemented method of claim 1, wherein the second known user identification interface further includes a direct communication element selectable by the requesting user to initiate direct communication with the target user. ### Claim 6 (depends on 5) The computer-implemented method of claim 5, wherein the direct communication element comprises at least one of a direct-messaging-initiating button or a direct-call-initiating button. ### Claim 7 (depends on 1) The computer-implemented method of claim 1, wherein the first known user identification interface comprises a modal or pop-up element of the group-based communication interface and the second known user identification interface is rendered within a flex pane of the group-based communication interface. ### Claim 8 (depends on 1) The computer-implemented method of claim 1, further comprising: responsive to rendering the second known user identification interface, removing the first known user identification interface from the group-based communication interface. ### Claim 9 A system comprising: one or more processors; and one or more non-transitory computer-readable media storing instructions that, when executed by the one or more processors, cause the one or more processors to perform operations comprising: retrieving a user identification query associated with a group-based communication interface, the user identification query comprising a requesting user identifier of a requesting user and a target user identifier of a target user; causing, based at least in part on a determination of a known status for the target user identifier, rendering of a first known user identification interface to the group-based communication interface, wherein the first known user identification interface includes a first subset of a plurality of information items corresponding to the target user; detecting user engagement of a component of the first known user identification interface; and based at least in part on detecting the user engagement, causing rendering of a second known user identification interface, wherein the second known user identification interface includes a second subset of the plurality of information items corresponding to the target user, wherein the second subset includes at least one information item absent from the first subset. ### Claim 10 (depends on 9) The system of claim 9, wherein the plurality of information items are associated with a user profile of the target user. ### Claim 11 (depends on 10) The system of claim 10, wherein the plurality of information items associated with the user profile of the target user include two or more of: a photo of the target user; an avatar of the target user; an image associated with the target user; a short name or handle of the target user; a real name of the target user; an office location of the target user; a status of the target user; a local time of the target user; a title of the target user; languages spoken by the target user; a name of a supervisor of the target user; a department of the target user, a phone number of the target user; an email address of the target user; projects shared between the target user and the requesting user; or workplaces shared between the target user and the requesting user. ### Claim 12 (depends on 9) The system of claim 9, wherein the second known user identification interface further includes a direct communication element selectable by the requesting user to initiate direct communication with the target user. ### Claim 13 (depends on 12) The system of claim 12, wherein the direct communication element comprises at least one of a direct-messaging-initiating button or a direct-call-initiating button. ### Claim 14 (depends on 9) The system of claim 9, wherein the first known user identification interface comprises a modal or pop-up element of the group-based communication interface and the second known user identification interface is rendered within a flex pane of the group-based communication interface. ### Claim 15 One or more non-transitory computer-readable media storing instructions that, when executed by one or more processors, cause the one or more processors to perform operations comprising: retrieving a user identification query associated with a group-based communication interface, the user identification query comprising a requesting user identifier of a requesting user and a target user identifier of a target user; causing, based at least in part on a determination of a known status for the target user identifier, rendering of a first known user identification interface to the group-based communication interface, wherein the first known user identification interface includes a first subset of a plurality of information items corresponding to the target user; detecting user engagement of a component of the first known user identification interface; and based at least in part on detecting the user engagement, causing rendering of a second known user identification interface, wherein the second known user identification interface includes a second subset of the plurality of information items corresponding to the target user, wherein the second subset includes at least one information item absent from the first subset. ### Claim 16 (depends on 15) The one or more non-transitory computer-readable media of claim 15, wherein the plurality of information items are associated with a user profile of the target user. ### Claim 17 (depends on 16) The one or more non-transitory computer-readable media of claim 16, wherein the plurality of information items associated with the user profile of the target user include two or more of: a photo of the target user; an avatar of the target user; an image associated with the target user; a short name or handle of the target user; a real name of the target user; an office location of the target user; a status of the target user; a local time of the target user; a title of the target user; languages spoken by the target user; a name of a supervisor of the target user; a department of the target user, a phone number of the target user; an email address of the target user; projects shared between the target user and the requesting user; or workplaces shared between the target user and the requesting user. ### Claim 18 (depends on 15) The one or more non-transitory computer-readable media of claim 15, wherein the second known user identification interface further includes a direct communication element selectable by the requesting user to initiate direct communication with the target user. ### Claim 19 (depends on 18) The one or more non-transitory computer-readable media of claim 18, wherein the direct communication element comprises at least one of a direct-messaging-initiating button or a direct-call-initiating button. ### Claim 20 (depends on 15) The one or more non-transitory computer-readable media of claim 15, wherein the first known user identification interface comprises a modal or pop-up element of the group-based communication interface and the second known user identification interface is rendered within a flex pane of the group-based communication interface.