# US 12,001,732 B2 · Operation analysis system, operation analysis apparatus, operation analysis method, and non-transitory recording medium > Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt - Number: US 12,001,732 B2 - Document ID: US12001732B2 - Status: Granted - Kind: B2 - Application number: 18/219,715 - Filed: 2023-07-10 - Published: 2024-02-01 - Granted: 2024-06-04 - Earliest claimed: 2022-07-29 - Assignees: Ricoh Company, Ltd. - Applicants: Ryonosuke Miyazaki; Hiroki Yamamura - Inventors: Ryonosuke Miyazaki; Hiroki Yamamura - Web page: https://patentgrep.com/patent/US12001732B2 ## CPC - G06F 3/1211: {Improving printing performance} - G06F 3/1229: {Printer resources management or printer maintenance, e.g. device status, power levels} - G06F 3/1231: {Device related settings, e.g. IP address, Name, Identification} - G06F 3/1285: {Remote printer device, e.g. being remote from client or server} - G06F: ELECTRIC DIGITAL DATA PROCESSING (computer systems based on specific computational models G06N) ## Abstract An operation analysis system, an operation analysis apparatus, an operation analysis method, and a non-transitory recording medium. The operation analysis system acquires information related to printing from a printing device, calculates an operating rate of the printing device based on the information related to printing, determines whether the operating rate is equal to or lower than a first predetermined value, identifies a system configuration model for improving the operating rate of the printing device that has the operating rate equal to or lower than the first predetermined value based on a property of the printing device, and generates screen information of a presentation screen for presenting the system configuration model. ## Claims ### Claim 1 An operation analysis system comprising: circuitry configured to: acquire information related to printing from a printing device; calculate an operating rate of the printing device based on the information related to printing; determine whether the operating rate is equal to or lower than a first predetermined value; identify a system configuration model for improving the operating rate of the printing device that has the operating rate equal to or lower than the first predetermined value, based on a property of the printing device; generate screen information of a presentation screen for presenting the system configuration model; acquire job type information from the information related to printing; determine whether printing capability of the printing device that has the operating rate equal to or lower than the first predetermined value satisfies a predetermined condition based on the job type information; identify the system configuration model corresponding to the property and the printing capability of the printing device that satisfies the predetermined condition; and determine, as the predetermined condition, whether volume of prints using gold toner or silver toner is equal to or smaller than a second predetermined value, and whether volume of prints using special color toner other than the gold toner or silver toner is equal to or larger than a third predetermined value. ### Claim 2 (depends on 1) The operation analysis system of claim 1, wherein the information related to printing includes information on replacement of a replacement part of the printing device; and the circuitry is further configured to: acquire a number of replacements of the replacement part from the information on replacement; determine whether the number of replacements is equal to or larger than a second predetermined value for the printing device that has the operating rate equal to or lower than the first predetermined value; and identify the system configuration model for improving work efficiency of the printing device based on the property of the printing device that has the number of replacements equal to or larger than the second predetermined value. ### Claim 3 (depends on 1) The operation analysis system of claim 1, wherein the circuitry is further configured to: set a target period of analysis according to an operation on a management device; and calculate the operating rate within the target period, from the information related to printing. ### Claim 4 (depends on 1) The operation analysis system of claim 1, wherein the circuitry is further configured to: manage property information indicating property by model of the printing device, and identify the system configuration model based on the property indicated by the property information corresponding to the model of the printing device that has the operating rate equal to or lower than the first predetermined value. ### Claim 5 (depends on 1) The operation analysis system of claim 1, wherein the circuitry is further configured to: manage model management information indicating a system configuration model corresponding to each property of the printing device; and identify, as the system configuration model for improving the operating rate of the printing device, the system configuration model according to the property of the printing device that has the operating rate equal to or lower than the first predetermined value, indicated by the model management information. ### Claim 6 (depends on 1) The operation analysis system of claim 1, wherein the circuitry is further configured to identify the system configuration model that improves the operating rate of the printing device and implements a predetermined printing service. ### Claim 7 (depends on 1) The operation analysis system of claim 1, wherein the printing device is a commercial printing device, and the circuitry is configured to identify the system configuration model that improves the operating rate of the commercial printing device installed in a factory. ### Claim 8 (depends on 1) The operation analysis system of claim 1, wherein the circuitry is further configured to manage proposal candidate information associating at least the identified system configuration model, a reason for identifying the system configuration model, reaction information indicating reaction of a user to a proposal of the system configuration model, and a status indicating a proposal status of the system configuration model, and generate screen information of a first screen including at least the reason for identification of the proposal candidate information, to be displayed at a service terminal. ### Claim 9 (depends on 8) The operation analysis system of claim 8, wherein the circuitry is further configured to: generate screen information of a second screen for receiving input of at least the reaction information and a proposal result of a target system configuration model, the target system configuration model being the identified system configuration model, to be displayed at the service terminal; and register the reaction information and the proposal result input through the second screen displayed at the service terminal, respectively, in the reaction information and the status corresponding to the target system configuration model in the proposal candidate information. ### Claim 10 (depends on 8) The operation analysis system of claim 8, wherein the circuitry is further configured to generate screen information of a third screen for displaying at least information related to the identified system configuration model and a status indicating a proposal status of the system configuration model, to be displayed at the service terminal. ### Claim 11 (depends on 9) The operation analysis system of claim 9, wherein the circuitry is further configured to: input at least a part of the information related to printing into a learning model; identify the system configuration model based on output from the learning model; and cause the learning model to relearn using the reaction information input through the second screen. ### Claim 12 An operation analysis method comprising: acquiring information related to printing from a printing device; calculating an operating rate of the printing device from the information related to printing; determining whether the operating rate is equal to or lower than a first predetermined value; identifying a system configuration model that improves the operating rate of the printing device that has the operating rate equal to or lower than the first predetermined value, based on a property of the printing device; generating screen information of a presentation screen for presenting the system configuration model; acquiring job type information from the information related to printing; determining whether printing capability of the printing device that has the operating rate equal to or lower than the first predetermined value satisfies a predetermined condition based on the job type information; identifying the system configuration model corresponding to the property and the printing capability of the printing device that satisfies the predetermined condition; and determining, as the predetermined condition, whether volume of prints using gold toner or silver toner is equal to or smaller than a second predetermined value, and whether volume of prints using special color toner other than the gold toner or silver toner is equal to or larger than a third predetermined value. ### Claim 13 (depends on 12) A non-transitory recording medium which, when executed by one or more processors on an information processing apparatus, causes the processors to perform the operation analysis method of claim 12. ### Claim 14 (depends on 12) The operation analysis method of claim 12, wherein: the information related to printing includes information on replacement of a replacement part of the printing device; and the operation analysis method further comprises: acquiring a number of replacements of the replacement part from the information on replacement; determining whether the number of replacements is equal to or larger than a second predetermined value for the printing device that has the operating rate equal to or lower than the first predetermined value; and identifying the system configuration model for improving work efficiency of the printing device based on the property of the printing device that has the number of replacements equal to or larger than the second predetermined value. ### Claim 15 (depends on 12) The operation analysis method of claim 12, further comprising: setting a target period of analysis according to an operation on a management device; and calculating the operating rate within the target period, from the information related to printing. ### Claim 16 (depends on 12) The operation analysis method of claim 12, further comprising: managing property information indicating property by model of the printing device, and identifying the system configuration model based on the property indicated by the property information corresponding to the model of the printing device that has the operating rate equal to or lower than the first predetermined value. ### Claim 17 (depends on 12) The operation analysis method of claim 12, further comprising: managing model management infolniation indicating a system configuration model corresponding to each property of the printing device; and identifying, as the system configuration model for improving the operating rate of the printing device, the system configuration model according to the property of the printing device that has the operating rate equal to or lower than the first predetermined value, indicated by the model management information. ### Claim 18 (depends on 12) The operation analysis method of claim 12, further comprising: identifying the system configuration model that improves the operating rate of the printing device and implements a predetermined printing service. ### Claim 19 (depends on 12) The operation analysis method of claim 12, wherein: the printing device is a commercial printing device, and the method further comprises identifying the system configuration model that improves the operating rate of the commercial printing device installed in a factory. ### Claim 20 An operation analysis system comprising: circuitry configured to: acquire information related to printing from a printing device; calculate an operating rate of the printing device based on the information related to printing; determine whether the operating rate is equal to or lower than a first predetermined value; identify a system configuration model for improving the operating rate of the printing device that has the operating rate equal to or lower than the first predetermined value, based on a property of the printing device; generate screen information of a presentation screen for presenting the system configuration model; manage property information indicating property by model of the printing device, and identify the system configuration model based on the property indicated by the property information corresponding to the model of the printing device that has the operating rate equal to or lower than the first predetermined value.