Apparatus, information processing system, and non-transitory recording medium

An information processing system, comprising:

• an apparatus including apparatus circuitry;
• and
• an information processing apparatus communicably connected to the apparatus via a network and including information processing apparatus circuitry,
• the apparatus circuitry being configured to:
• receive an input of problem information that is information on a problem;
• transmit, to the information processing apparatus, the problem information;
• receive, from the information processing apparatus, troubleshooting information corresponding to the problem information, the troubleshooting information being information for solving the problem;
• output a first screen including a first transition button and a second transition button, wherein in a case that the first transition button is pressed, the first screen is transitioned to a second screen for displaying the troubleshooting information corresponding to the problem information including a moving image of operation instruction on solving the problem, and in a case that the second transition button is pressed, the first screen is transition to a third screen for making a repair request, the second screen also including a switching button for switching to the third screen;
• output the troubleshooting information in the case that the second screen is displayed;
• and
• transmit, to an extraneous resource, a repair request including the problem information and information indicating that the troubleshooting information has been output in the case that the third screen is displayed in,
• the information processing apparatus circuitry being configured to transmit, to the apparatus, one of the troubleshooting information corresponding to the problem information and a storage destination of the troubleshooting information.

A non-transitory recording medium storing a plurality of instructions which, when executed by one or more processors, causes the processors to perform a method, the method comprising:

• receiving an input of problem information that is information on a problem;
• transmitting, to an information processing apparatus, the problem information;
• receiving, from the information processing apparatus, troubleshooting information corresponding to the problem information, the troubleshooting information being information for solving the problem;
• outputting a first screen including a first transition button and a second transition button, wherein in a case that the first transition button is pressed, the first screen is transitioned to a second screen for displaying the troubleshooting information corresponding to the problem information including a moving image of operation instruction on solving the problem, and in a case that the second transition button is pressed, the first screen is transition to a third screen for making a repair request, the second screen also including a switching button for switching to the third screen;
• outputting the troubleshooting information in the case that the second screen is displayed;
• and
• transmitting, to an extraneous resource, a repair request including the problem information and information indicating whether the troubleshooting information has been output in the case that the third screen is displayed.