Systems and methods for playing media assets stored on a digital video recorder while a customer service representative is online

A non-transitory computer-readable storage medium having computer-executable instructions stored thereon that, when executed by at least one processor, cause the following to be performed:

• receiving an indication of a condition for contacting a user of a receiving device being satisfied, the receiving the indication of the condition for contacting a user of a receiving device being satisfied occurring while a customer service representative is currently online with the user;
• in response to the receiving of the indication of the condition for contacting the user of the receiving device being satisfied, determining whether to automatically play a media asset stored on the receiving device while the customer service representative is currently online with the user, wherein the determining whether to automatically play the media asset stored on the receiving device is based on metadata stored on the receiving device associating the condition for contacting the user with the media asset stored on the receiving device and the metadata stored on the receiving device associating the condition for contacting the user with the media asset stored on the receiving device includes a service identifier (Service ID) associated with the condition for contacting the user and the media asset;
• and
• automatically playing the media asset while the customer service representative is currently online with the user based on the determination.

A media asset presentation system, comprising:

• at least one processor;
• and
• at least one memory coupled to the at least one processor, wherein the at least one memory has computer-executable instructions stored thereon that, when executed by the at least one processor, cause the at least one processor to:
• receive an indication of a request from a user of a receiving device for contacting the user via a receiving device of the user while a customer service representative is currently online with the user via a different device than the receiving device;
• in response to the receiving of the indication of the request, determine, based on metadata stored on the receiving device, whether to automatically play a media asset stored on the receiving device while the customer service representative is currently online with the user, wherein the determining whether to automatically play the media asset stored on the receiving device is based on metadata stored on the receiving device associating the condition for contacting the user with the media asset stored on the receiving device and the metadata stored on the receiving device associating the condition for contacting the user with the media asset stored on the receiving device includes a service identifier (Service ID) associated with the condition for contacting the user and the media asset;
• and
• automatically play the media asset while the customer service representative is currently online with the user in response to the determination.