Automated tagging and management of chat stream messages

A device comprising:

• a memory configured to store a set of messages associated with a member and a representative, wherein the representative is assigned to the member for performance of tasks on behalf of the member;
• and
• one or more processors coupled to the memory and configured to perform operations including:
• receiving a pre-filtering input from a member device, wherein the pre-filtering input identifies a task flag of one or more task flags;
• receiving, in real-time, the set of messages between a member and a representative as the set of messages are being exchanged;
• processing the set of messages to identify the one or more task flags associated with the set of messages, wherein the one or more task flags correspond to a set of tasks performable by the representative on behalf of the member;
• tracking a chat flow within a chat interface, wherein the set of messages are exchanged within the chat interface;
• processing the chat flow using a tagging algorithm to automatically assign at least one of the one or more task flags to messages of the set of messages;
• generating a message history including the set of messages and corresponding task flag assignments with associated tasks of the set of tasks;
• automatically filtering the message history using the pre-filtering input to generated a filtered chat interface;
• receiving a tag association change message from a representative device associated with the representative;
• updating the message history in real-time to modify a tag associated with one or more messages and generate an updated message history based on the tag association change message;
• updating the filtered chat interface in real-time using the updated message history.

A non-transitory computer readable medium comprising instructions that, when executed by one or more processors of a device, cause the device to perform operations comprising:

• receiving a pre-filtering input from a member device, wherein the pre-filtering input identifies a task flag of one or more task flags;
• receiving, in real-time, a set of messages between a member and a representative as the set of messages are being exchanged;
• processing the set of messages to identify the one or more task flags associated with the set of messages, wherein the one or more task flags correspond to a set of tasks performable by the representative on behalf of the member;
• tracking a chat flow within a chat interface, wherein the set of messages are exchanged within the chat interface;
• processing the chat flow using a tagging algorithm to automatically assign at least one of the one or more task flags to messages of the set of messages;
• generating a message history including the set of messages and corresponding task flag assignments with associated tasks of the set of tasks automatically filtering the message history using the pre-filtering input to generated a filtered chat interface;
• receiving a tag association change message from a representative device associated with the representative;
• updating the message history in real-time to modify a tag associated with one or more messages and generate an updated message history based on the tag association change message;
• updating the filtered chat interface in real-time using the updated message history.