Human-automation interoperability: incident reporting tool

A method implemented by an incident reporting tool, comprising:

• receiving, from an incident report database, an incident report associated with an incident occurring within a network having a plurality of network elements, wherein the incident report is generated based on alarm configuration information;
• presenting, on a network operations center (NOC) dashboard, a status checklist allowing a NOC personnel to view status of one or more tasks associated with the incident report before the incident report autocloses, wherein the status of one or more tasks comprises indicators indicating whether the incident is a chronic incident, indicating whether the incident is recent reset incident, and/or indicating whether the incident is a self-clear incident, and information related to an incident type, an incident status, an incident assignee, status of technologies on a cell site, status of open action items, and wherein the one or more tasks comprises one or more completed tasks and one or more uncompleted tasks based on the indicators and information;
• enabling the NOC personnel to take actions on the one or more uncompleted tasks to resolve the incident report;
• and
• dynamically updating the status checklist to view an updated status of the one or more tasks based on the actions taken by the NOC personnel.

A non-transitory computer-readable media of an incident reporting tool storing computer-executable instructions that upon execution cause one or more processors to perform acts comprising:

• receiving, from an incident report database, an incident report associated with an incident occurring within a network having a plurality of network elements, wherein the incident report is generated based on alarm configuration information;
• presenting, on the NOC dashboard, a status checklist allowing a NOC personnel to view status of one or more tasks associated with the incident report before the incident report autocloses, wherein the status of one or more tasks comprises indicators indicating whether the incident is a chronic incident, indicating whether the incident is recent reset incident, and/or indicating whether the incident is a self-clear incident, and information related to an incident type, an incident status, an incident assignee, status of technologies on a cell site, status of open action items, and wherein the one or more tasks comprises one or more completed tasks and one or more uncompleted tasks based on the indicators and information;
• enabling the NOC personnel to take actions on the one or more uncompleted tasks to resolve the incident report;
• and
• dynamically updating the status checklist to view an updated status of the one or more tasks based on the actions taken by the NOC personnel.